Working Up

by Dwayne Phillips

The most important moment in a project is not when you hold your breath during the final system test. Rather, it is a moment of interaction between persons.

Quick and to the point:

The most important moment in a project is when a person tells the project manager some “bad” news, and the project manager reacts.

The project manager doesn’t have to say anything. Actually, what the project manager says is not important. What is important is that look, the facial expression, the eyes, the return in the moment of hearing the bad news.

If the project manager gives an angry look, the project is dead.

No one will bring bad news to the project manager again. People will hide information from the project manager – information that is necessary to manage the project effectively. How does the project manager react to truth?