Working Up

Working Up in Project Management, Systems Engineering, Technology, and Writing

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Entries Tagged as 'Communication'

Fundamentals – Yet Another Part of an Unending Story

August 14th, 2017 · No Comments

by Dwayne Phillips It has reached the point where I don’t even ask anymore. Working systems is so much important than documentation, that…well, you know. Situation: Someone has a horrible problem. Someone else has asked them to do something that they simply cannot do. Someone asks me to look at this. Me: Please show me…any […]

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Tags: Communication · Management

Please Don’t Answer My Question

August 7th, 2017 · No Comments

by Dwayne Phillips Why is it that people ask questions when they don’t want to hear the answers? Let’s go in reverse order here. Result: Dead silence. My Answer: I want to work with good, smart people on difficult problems whose solution enhances national security. Recruiter’s Question: What is it you like to do? What […]

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Tags: Adults · Communication · Questions · Reaction

The Efforting User and Us

July 31st, 2017 · No Comments

by Dwayne Phillips Some of our system’s users will work and work to make the system perform for them. Others, however, will dump it at the first sign of frustration. We have a system. We think it is “good enough.” It can do things for a group of people that nothing else can do. It […]

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Tags: Communication · Customer

Fake News (and our misguided efforts to stop it)

July 27th, 2017 · No Comments

by Dwayne Phillips Let’s take a breath and pause regarding all this “stop fake news.” We have to stop fake news. It is ruining civilization. It ruined an election. It is wreaking havoc around the world. Come on everyone, when you see fake news, label it, punish it, eradicate it. Well, perhaps some pause is […]

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Tags: Communication · Fable

Tired of Being an Adult? Try Agile

July 10th, 2017 · No Comments

by Dwayne Phillips Now that the title has infuriated everyone…let’s consider what Agile development does for me the customer. In the previous millennium, customers would decide what they wanted software to do, tell that to a group of persons who wrote software, and come back later at the delivery date. Time marched on, as it […]

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Tags: Agility · Communication · Management

What’s In a Name? Programmers and Such

July 3rd, 2017 · No Comments

by Dwayne Phillips We consider what the world calls “computer programmers” these days. Developers. That is what we seem to call computer programmers these days. I work in a building with perhaps a hundred developers. “Are you a developer?” people ask me. Sigh. The trouble is, these developers are not developers because they aren’t developing […]

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Tags: Communication · Programming · Word

The Plan versus the Idea

June 1st, 2017 · No Comments

by Dwayne Phillips Often “plans” are merely “ideas.” Ideas suffice if they are small enough. We have a lot of plans where I work and recreate. The trouble is, I can’t ever seem to find them. No one can produce an artifact that records the plan. Truth is, the plan is in the mind of […]

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Tags: Analysis · Clarity · Communication · Ideas · Planning

Important Nonsense

May 22nd, 2017 · No Comments

by Dwayne Phillips When an otherwise rational person starts speaking nonsense—pay attention as something important is happening. People tell me how important a topic is to them by how they speak to me. Rational, logical, focused—nope. Not those adjectives. I am writing about important topics. When something is important, something burns inside. The heart quickens, […]

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Tags: Breathe · Communication · Consulting · People

The Pre-Meeting

May 18th, 2017 · No Comments

by Dwayne Phillips The pre-meeting is one of the better techniques for holding a successful meeting. Want to have a “good” meeting, i.e., one where the outcome is to my liking? Hold a pre-meeting. Meet before the meeting. Plan what you and yours will do and say in the meeting. Plan what you and yours […]

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Tags: Communication · Meetings

The Reframe or Perhaps We have this all Backwards

May 8th, 2017 · No Comments

by Dwayne Phillips One of the more beneficial techniques I have learned is how to reframe a situation or turn it around backwards or upside down. Is it (1) the donors aren’t giving enough money or (2) the leaders aren’t inspiring the donors. I hate my boss, so I should (1) become my own boss […]

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Tags: Change · Communication · Consulting · Reframe