Working Up

by Dwayne Phillips
To provide a system for users, we need to know the users. How can we know the users without being a user and forgetting about the providers?
I once worked a couple of years in an American Embassy in Africa. A constant concern at the U.S. Department of State was that its employees would [...]

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by Dwayne Phillips
Organizations tend to highlight their differences. The differences set them apart in the marketplace. Concentrating on the differences also can dim thinking. Perhaps it is good enough to merely be good enough.
In my experience, organizations tend to highlight what makes them different from all other organizations. They concentrate on the differences. They talk [...]

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