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Entries Tagged as 'Expectations'

Write the User Manual First

September 4th, 2017 · No Comments

by Dwayne Phillips I review an old, and seemingly forgotten, technique for building systems in which we fully describe what a system will be and do. Once upon a time in a galaxy far, far away… Maybe not that long ago, but still…there was a technique for building systems wherein we wrote the user manual […]

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Tags: Communication · Design · Expectations · Requirements

The Folly of the Birth Certificate

August 24th, 2017 · No Comments

by Dwayne Phillips Basing decisions on a person’s age is a bad practice and always has been. Individual persons are  just that—individual persons. Groups have tendencies. Oh the horror of that statement, but it has some truth behind it. One of the greater follies of this post (post(post)) modern era is that of the “digital […]

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Tags: Culture · Differences · Expectations · Generation Y

The Commissioned Trade Study

April 17th, 2017 · No Comments

by Dwayne Phillips The follies and pitfalls of a trade study. One of the more wasteful things governments, persons who work for governments, do is commission a trade study. Go forth, study something, and report back to us. Time passes. Persons run about asking questions and reading readings. The money flows. Keyboards clickety-clack, spots appear […]

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Tags: Analysis · Communication · Customer · Expectations

The Present and the Future

March 16th, 2017 · No Comments

by Dwayne Phillips Here we are in the present. We can decide how we create the future. Things are the way they are because they got that way. Let’s try that again…The present is a natural result of all past circumstances. There are people, capabilities, technology, budget, outside forces, and a host of other things […]

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Tags: Choose · Design · Excuses · Expectations

Please Don’t Take Away My Excuses – part 2 I’ll Have to be Responsible

March 9th, 2017 · No Comments

by Dwayne Phillips Excuses are great. As long as I have plenty of excuses, I don’t have to take responsibility for my life. I have plenty of excuses why my life isn’t the way it is supposed to be. I have plenty of excuses why my job isn’t what it is supposed to be. Please […]

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Tags: Excuses · Expectations · Failure

Please Don’t Take Away My Excuses – part 1 I’ll Lose Choices

March 6th, 2017 · No Comments

by Dwayne Phillips Excuses are great. One of the best is “I have so much to do” as it gives me choice as to what I will do today. I have ten jobs I do. If I don’t want to do #3 today, I have an excuse as I am really busy with the other […]

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Tags: Excuses · Expectations · Work

The Gift of Expectations

December 22nd, 2016 · No Comments

by Dwayne Phillips One of the best gifts to give another is that they expect you to be consistent. This holds for managers on the job as well as grandparents at home. ‘Tis the season to give. Consider giving someone the ability to expect you to be consistent. Let’s start with Grandparents: When my (absolutely […]

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Tags: Authentic · Expectations · Family · Management · Work

Something for Nothing, Nothing for Something

August 22nd, 2016 · No Comments

by Dwayne Phillips A new deal where we are offered something for nothing indicates that the provider has been delivering nothing for something. This isn’t just a rant at McDonald’s or Starbucks. It holds for any situation where we expend some resource from some product or service. Someone is “improving” their offering at the same […]

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Tags: Change · Communication · Customer · Expectations

The Great Value of Policies

July 11th, 2016 · No Comments

by Dwayne Phillips This isn’t politics, it is groups of people endeavoring to accomplish something. Give them a gift—policies. A policy is one of the best gifts upper managers can give to an organization. No, I’m not kidding. We have to understand what a policy is and how we use it. A policy is a […]

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Tags: Communication · Expectations · Management

3D? I Want 2D

May 2nd, 2016 · No Comments

by Dwayne Phillips Call me too literal, call me too geeky, but I want to have actual 2D anything. 3D! 3D! 3D! Everybody wants 3D everything. We want… 3D printing 3D user interface on the smartphone 3D movies 3D gestures for control of computers 3D integrated circuits The list goes on. Silly me, I want […]

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Tags: Computing · Expectations · General Systems Thinking