Working Up

by Dwayne Phillips There is a difference between deciding well and documenting a decision process well. The human condition means that we are mistaken a good portion of the time. Processes and documents can help, but they don’t erase that. I once worked in a government organization that prided itself on its excellent decisions. They [...]

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by Dwayne Phillips Engineers create wonderful things now and then. Oblivious users turn the creations upside down and use them backwards. Such oblivious use teaches great lessons that smart organizations use before going to production. Engineers have their babies. Not the human kind of baby, though some engineers have those, too, but the system-that-they-create kind [...]

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by Dwayne Phillips eBooks are taking over the world. Well, they won’t finish off the published paper books this weekend, but the trend is there. As with most things, I see some good and some bad in this. I think it is good that college textbooks are becoming available in digital form. Pay $10 for [...]

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by Dwayne Phillips A recent discussion with Johanna Rothman reminded me of terrible discussions I had with government project managers about project lifecycles. The shame is that most government managers don’t know one project lifecycle from another. Hence, when talking to them, ask enough questions to understand what they think they really mean. In general [...]

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