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Entries Tagged as 'Management'

Change and Improve (as long as…)

May 15th, 2017 · No Comments

by Dwayne Phillips We will change and improve the situation to improve our products and services to better satisfy our customers…as long as… Change for the good is good. Hey, it is great. Notice, I am writing about change that IS going to improve our situation and WILL help us better satisfy our customers. I […]

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Tags: Adapting · Adults · Change · Management

The Production Crew or We Got the Band Back Together

February 16th, 2017 · No Comments

by Dwayne Phillips I recommend an organization for the future or work as we know it. This is the new company. It is an agile team that has worked together on many software projects. The Team has learned much on all these past projects. The Team has become high performing (it “jelled” a long time […]

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Tags: Management · People · Success · Synergy · Work

The Gift of Expectations

December 22nd, 2016 · No Comments

by Dwayne Phillips One of the best gifts to give another is that they expect you to be consistent. This holds for managers on the job as well as grandparents at home. ‘Tis the season to give. Consider giving someone the ability to expect you to be consistent. Let’s start with Grandparents: When my (absolutely […]

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Tags: Authentic · Expectations · Family · Management · Work

When Documentation is More Valuable than Working Software

November 24th, 2016 · No Comments

by Dwayne Phillips Working software is more valuable than documentation—except when it isn’t. And we have Dwayne’s Declaration. Part of the Agile Manifesto states: We…value working software over comprehensive documentation Some of us are old enough to have known this years before the manifesto was manifest. Of course we wanted working software, except when we […]

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Tags: Agility · Analysis · Authentic · Communication · Engineering · Management · Thinking · Work

Knowledge Management and Job Insecurity

November 10th, 2016 · No Comments

by Dwayne Phillips This is what I find to be the biggest obstacle to managing knowledge in an organization. Knowledge management is pretty simple: when someone learns something, record that information. When someone else needs that information, they don’t have to learn it again for themselves. The expense of learning is not repeated. I have […]

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Tags: Knowledge · Management

Knowledge Management in the 1980s

November 7th, 2016 · No Comments

by Dwayne Phillips I recount my first knowledge management effort in the early 1980s. Premise: knowledge cost resources, so save it. I was a newly graduated engineer in 1980. The US government sent me to the end of the earth to maintain electronic equipment. We had a lot of that stuff, and it failed fairly […]

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Tags: Change · Communication · Knowledge · Management

Not a Good Fit – Part 2

September 12th, 2016 · No Comments

by Dwayne Phillips The second major explanation of what “not a good fit” means. Now for the second explanation (the first was in the immediately preceding post). This explanation is a bit more complex. Basically, it is the interviewing organization is mismanaged, a.k.a., they don’t know what they are doing. The interviewing organization is overworked. […]

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Tags: Competence · Culture · Integrity · Management

A Big Step to Higher Quality

September 1st, 2016 · No Comments

by Dwayne Phillips There is a simple step that will push you and yours to produce better goods and services. Want higher quality? Want people to delight in your products? Want to accomplish these and other quality improvement goals without spending any money? Yes, yes, and Y E S! Here it is: Put you name […]

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Tags: Competence · Integrity · Management


July 21st, 2016 · No Comments

by Dwayne Phillips We have yet another case where a manager failed to perform the job title, but someone else was fired. This is an interesting story. A software tester wrote some software to run all the tests. The tester didn’t have anything to do, so the tester sat around for five years twiddling thumbs. […]

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Tags: Management

The Great Value of Policies

July 11th, 2016 · No Comments

by Dwayne Phillips This isn’t politics, it is groups of people endeavoring to accomplish something. Give them a gift—policies. A policy is one of the best gifts upper managers can give to an organization. No, I’m not kidding. We have to understand what a policy is and how we use it. A policy is a […]

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Tags: Communication · Expectations · Management