by Dwayne Phillips It is such a good favor when someone shows me one of my mistakes. I recently taught a class where the group walked through a series of instructions I had written. A stroke of brilliance—I rarely claim that, but in this case I do—came to me. I had a half dozen one-dollar […]
Thank You for Pointing Out My Mistake(s)
August 30th, 2018 · No Comments
Tags: Error · Excuses · Failure
Here is How We Will Make this Right
June 21st, 2018 · No Comments
by Dwayne Phillips Customers don’t want long—or any—explanations. Simply tell the customer how we will make the situation right. Another month, another bad experience with customer service. The details are not important. I paid for a service, the provider made a mess of things, I heard dozens of reasons why the situation went wrong. I […]
Tags: Accountability · Customer · Excuses · Problems
Everyone but Us
January 14th, 2018 · No Comments
by Dwayne Phillips Old adage, but still true. Something about pointing a finger at someone else means you have three fingers pointing at myself. The News Channel (fill in with your favorite news channel that you dislike) reports that corporations are greedy and only want more money. Of course, The News Channel is itself a […]
We Know It’s Broken, but…
December 7th, 2017 · No Comments
by Dwayne Phillips For some reason (and we have a lot of these reasons), we just let things go when we know better. Yes, that thing doesn’t work right, but you know, we just don’t fix it because… I don’t like fixing things It is someone else’s problem, they broke it or they installed it […]
Tags: Excuses · Management · People
Thank You Fake News and Social Media, We Needed a New Excuse
October 26th, 2017 · No Comments
by Dwayne Phillips Why disdain fake news and social media? Let’s embrace it for what it gives us—a new excuse. I recently learned that fake news on social media controls the world. All money flows in a direction it flows because it is directed by fake news. All elections are won by fake news purveyors. […]
Tags: Communication · Excuses
The Present and the Future
March 16th, 2017 · No Comments
by Dwayne Phillips Here we are in the present. We can decide how we create the future. Things are the way they are because they got that way. Let’s try that again…The present is a natural result of all past circumstances. There are people, capabilities, technology, budget, outside forces, and a host of other things […]
Tags: Choose · Design · Excuses · Expectations
Please Don’t Take Away My Excuses – part 2 I’ll Have to be Responsible
March 9th, 2017 · No Comments
by Dwayne Phillips Excuses are great. As long as I have plenty of excuses, I don’t have to take responsibility for my life. I have plenty of excuses why my life isn’t the way it is supposed to be. I have plenty of excuses why my job isn’t what it is supposed to be. Please […]
Tags: Excuses · Expectations · Failure
Please Don’t Take Away My Excuses – part 1 I’ll Lose Choices
March 6th, 2017 · No Comments
by Dwayne Phillips Excuses are great. One of the best is “I have so much to do” as it gives me choice as to what I will do today. I have ten jobs I do. If I don’t want to do #3 today, I have an excuse as I am really busy with the other […]
Tags: Excuses · Expectations · Work
The History-Story Gap
July 14th, 2016 · No Comments
by Dwayne Phillips There is often a gap between our history and our story about our history. I suppose, since most of us are not famous, that is okay. We have experiences—those comprise our history. Then we tell people a story about those experiences. Sometimes the stories enhance the histories. Barack Obama has some doozies. […]
Tags: Communication · Excuses · Fable · Family · Security · Teaching
Fun
April 14th, 2016 · No Comments
by Dwayne Phillips Never by surprised at what some persons consider to be “fun.” Consider this when managing risk. Recently, Microsoft put an Artificial Intelligence system called Tay on Twitter or something to learn how to chat. Some persons found it and taught it how to chat like a jerk. Microsoft wasn’t prepared for that […]