Working Up

Working Up in Project Management, Systems Engineering, Technology, and Writing

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Knowledge Management in Real Life

August 17th, 2017 · No Comments

by Dwayne Phillips Want to see knowledge management in action? Go to, of all places, the library. No, we won’t go to the library to find a book all about knowledge management. We will go to the library to see knowledge management in real life. Look about. We are surrounded by reusable modules of knowledge […]

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Tags: Knowledge · Library · Management

Fundamentals – Yet Another Part of an Unending Story

August 14th, 2017 · No Comments

by Dwayne Phillips It has reached the point where I don’t even ask anymore. Working systems is so much important than documentation, that…well, you know. Situation: Someone has a horrible problem. Someone else has asked them to do something that they simply cannot do. Someone asks me to look at this. Me: Please show me…any […]

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Tags: Communication · Management

The Tides and Decisions

August 3rd, 2017 · No Comments

by Dwayne Phillips Sometimes people decide simply on what washes in and out with the tide. It works sometimes, but I don’t recommend it. The tide comes in. It carries things, deposits them on the beach, and it goes out. The tide comes in. It picks up what is on the beach, and carries it […]

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Tags: Choose · Decide · Management

Tired of Being an Adult? Try Agile

July 10th, 2017 · No Comments

by Dwayne Phillips Now that the title has infuriated everyone…let’s consider what Agile development does for me the customer. In the previous millennium, customers would decide what they wanted software to do, tell that to a group of persons who wrote software, and come back later at the delivery date. Time marched on, as it […]

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Tags: Agility · Communication · Management

Change and Improve (as long as…)

May 15th, 2017 · No Comments

by Dwayne Phillips We will change and improve the situation to improve our products and services to better satisfy our customers…as long as… Change for the good is good. Hey, it is great. Notice, I am writing about change that IS going to improve our situation and WILL help us better satisfy our customers. I […]

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Tags: Adapting · Adults · Change · Management

The Production Crew or We Got the Band Back Together

February 16th, 2017 · No Comments

by Dwayne Phillips I recommend an organization for the future or work as we know it. This is the new company. It is an agile team that has worked together on many software projects. The Team has learned much on all these past projects. The Team has become high performing (it “jelled” a long time […]

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Tags: Management · People · Success · Synergy · Work

The Gift of Expectations

December 22nd, 2016 · No Comments

by Dwayne Phillips One of the best gifts to give another is that they expect you to be consistent. This holds for managers on the job as well as grandparents at home. ‘Tis the season to give. Consider giving someone the ability to expect you to be consistent. Let’s start with Grandparents: When my (absolutely […]

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Tags: Authentic · Expectations · Family · Management · Work

When Documentation is More Valuable than Working Software

November 24th, 2016 · No Comments

by Dwayne Phillips Working software is more valuable than documentation—except when it isn’t. And we have Dwayne’s Declaration. Part of the Agile Manifesto states: We…value working software over comprehensive documentation Some of us are old enough to have known this years before the manifesto was manifest. Of course we wanted working software, except when we […]

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Tags: Agility · Analysis · Authentic · Communication · Engineering · Management · Thinking · Work

Knowledge Management and Job Insecurity

November 10th, 2016 · No Comments

by Dwayne Phillips This is what I find to be the biggest obstacle to managing knowledge in an organization. Knowledge management is pretty simple: when someone learns something, record that information. When someone else needs that information, they don’t have to learn it again for themselves. The expense of learning is not repeated. I have […]

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Tags: Knowledge · Management

Knowledge Management in the 1980s

November 7th, 2016 · No Comments

by Dwayne Phillips I recount my first knowledge management effort in the early 1980s. Premise: knowledge cost resources, so save it. I was a newly graduated engineer in 1980. The US government sent me to the end of the earth to maintain electronic equipment. We had a lot of that stuff, and it failed fairly […]

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Tags: Change · Communication · Knowledge · Management