{"id":2380,"date":"2017-02-20T01:19:30","date_gmt":"2017-02-20T06:19:30","guid":{"rendered":"http:\/\/dwaynephillips.net\/workingup\/?p=2380"},"modified":"2017-02-11T13:34:38","modified_gmt":"2017-02-11T18:34:38","slug":"excellent-maintenance-or-no-maintenance-required","status":"publish","type":"post","link":"https:\/\/dwaynephillips.net\/workingup\/2017\/02\/excellent-maintenance-or-no-maintenance-required\/","title":{"rendered":"Excellent Maintenance or No Maintenance Required"},"content":{"rendered":"<p>by Dwayne Phillips<\/p>\n<p><strong>Excellent maintenance sometimes indicates a faulty product or service. Sometimes, no maintenance indicates a superior product or service.<\/strong><\/p>\n<p>I first encountered this over 20 years ago. We had purchased similar products from two companies, let&#8217;s call them Smith Inc. and Jones Inc. for now.<\/p>\n<p>The conversation went something like&#8230;<\/p>\n<p>&#8220;What happens when a Smith Inc. widget breaks?&#8221;<\/p>\n<p>&#8220;We call their 800 number, an expert answers, they talk us through the situation, and if necessary a team of technicians is on the road in 15 minutes and be at our location as soon as possible.&#8221;<\/p>\n<p>&#8220;What happens when a Jones Inc. widget breaks?&#8221;<\/p>\n<p>&#8220;Don&#8217;t know. Never had one break before.&#8221;<\/p>\n<p>So, which product would you rather buy? Which company is better for customer service and product maintenance? Which product would you rather build?<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>by Dwayne Phillips Excellent maintenance sometimes indicates a faulty product or service. Sometimes, no maintenance indicates a superior product or service. I first encountered this over 20 years ago. We had purchased similar products from two companies, let&#8217;s call them Smith Inc. and Jones Inc. for now. The conversation went something like&#8230; &#8220;What happens when [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[238,251,259],"tags":[240,252,260],"class_list":["post-2380","post","type-post","status-publish","format-standard","hentry","category-analysis","category-customer","category-failure","tag-analysis","tag-customer","tag-failure"],"_links":{"self":[{"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/posts\/2380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/comments?post=2380"}],"version-history":[{"count":1,"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/posts\/2380\/revisions"}],"predecessor-version":[{"id":2381,"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/posts\/2380\/revisions\/2381"}],"wp:attachment":[{"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/media?parent=2380"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/categories?post=2380"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/tags?post=2380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}