by Dwayne Phillips<\/p>\n
It has reached the point where I don’t even ask anymore. Working systems is so much important than documentation, that…well, you know.<\/strong><\/p>\n Situation: Someone has a horrible problem. Someone else has asked them to do something that they simply cannot do. Someone asks me to look at this.<\/p>\n Me:<\/strong> Please show me…any one of the fundamental pieces of documentation that you know you should have to manage a system.<\/p>\n The Bearer of the Impossible Task:<\/strong> Uh, we don\u2019t have that.<\/p>\n Me:<\/strong> Hmm, I think we both know the root of the problem.<\/p>\n The Bearer of the Impossible Task:<\/strong> But you have to understand.<\/p>\n Me:<\/strong> No, I don\u2019t have to understand neglect.<\/p>\n The Bearer of the Impossible Task:<\/strong> But we have lots of problems here.<\/p>\n Me:<\/strong> I can see that, and so can you. Now, what are you going to do?<\/p>\n Consider:<\/strong><\/p>\n Do you have someone who can disassemble your system, move it to a new location, reassemble it and have it work the first time? If not, you should have something that explains how to do that.<\/p>\n Do you have someone who can show you how every part of your system was tested and how it performed “good enough?” If not, you should have something that explains that.<\/p>\n Do you, not someone on your team, but you, know everyone external to your system who can turn it off? If not, you should…well, no use continuing.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" by Dwayne Phillips It has reached the point where I don’t even ask anymore. Working systems is so much important than documentation, that…well, you know. Situation: Someone has a horrible problem. Someone else has asked them to do something that they simply cannot do. Someone asks me to look at this. Me: Please show me…any […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32,9],"tags":[154,132],"class_list":["post-2493","post","type-post","status-publish","format-standard","hentry","category-communication","category-management","tag-communication","tag-management"],"_links":{"self":[{"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/posts\/2493","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/comments?post=2493"}],"version-history":[{"count":1,"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/posts\/2493\/revisions"}],"predecessor-version":[{"id":2494,"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/posts\/2493\/revisions\/2494"}],"wp:attachment":[{"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/media?parent=2493"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/categories?post=2493"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/tags?post=2493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}