by Dwayne Phillips<\/p>\n\n\n\n
We don’t need an expert in this or that to build better systems. We need a desire to learn and a desire to please.<\/strong><\/p>\n\n\n\n We don’t need a User Experience (UX) person on the team. We don’t need a Customer Experience (CX) expert on the team. We don’t need an XX (fill-in-the-blank Experience) person on the team.<\/p>\n\n\n\n Those teammates would be nice, but are not necessary. <\/p>\n\n\n\n “Tech people” (not sure exactly what they are, but I think I are one) can learn. The great majority of people can learn. What we NEED are people who have a desire to learn. They can learn about user experiences and data, and algorithms, and usage, and this-age, and that-age. And we need people who have a desire to please others. Those folks will find out what others want and learn about those wants and how to fulfill those wants.<\/p>\n\n\n\n What we need are people who are not focused on just one problem to work with other people so that they learn how to make technology other folks can use. <\/p>\n\n\n\n Pollyanna? Pie in the sky? Perhaps. In my experience, people with these desires do just fine. And once we have such people, fill-in-the-blank Experience experts are much more welcome and we listen to them much more and we create systems that show it.<\/p>\n\n\n\n (1) Hire people with desire. (2) Bring in the experts. (3) Do so in that order.<\/p>\n","protected":false},"excerpt":{"rendered":" by Dwayne Phillips We don’t need an expert in this or that to build better systems. We need a desire to learn and a desire to please. We don’t need a User Experience (UX) person on the team. We don’t need a Customer Experience (CX) expert on the team. We don’t need an XX (fill-in-the-blank […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[251,389,361,20,368,58,67],"tags":[252,444,362,142,365,178,187],"class_list":["post-3521","post","type-post","status-publish","format-standard","hentry","category-customer","category-experiment","category-expertise","category-learning","category-resources","category-systems","category-work","tag-customer","tag-experiment","tag-expertise","tag-learning","tag-resources","tag-systems","tag-work"],"_links":{"self":[{"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/posts\/3521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/comments?post=3521"}],"version-history":[{"count":1,"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/posts\/3521\/revisions"}],"predecessor-version":[{"id":3522,"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/posts\/3521\/revisions\/3522"}],"wp:attachment":[{"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/media?parent=3521"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/categories?post=3521"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dwaynephillips.net\/workingup\/wp-json\/wp\/v2\/tags?post=3521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}