Working Up

by Dwayne Phillips

Many on-the-job frustrations come when we try to do our job.

The title and summary of this blog post may not make any sense. I have, however, heard much grumbling on the job when people are asked to do their jobs.

Some examples I have heard over the years:

• I can’t believe they are asking me to write this!
• But, you are the technical writer. It is your job to write things like this.

and

• I had to call the police to see if you were in jail when you didn’t show up for work!
• But, you work in security. It is your job to call the police.

and

• All I do is sit in meetings all day and take notes!
• But, you are the meetings facilitator assistant. It is your job to take notes in the meetings.

and, let’s just be silly for a moment…

• I’m sick and tired of hearing people complain.
• But, you work in the Complaints Department. It is your job to listen to complaints.

Oh, one more thing—never tell a distraught person,

but, that’s your job.