Working Up

by Dwayne Phillips To write is to be misunderstood. Gosh, not very optimistic but it is realistic. We should constantly ask, “Did my words make sense?” “Never mind what it says, we know what we mean,” said an optimist about something we were reading. Yes, we did know what it meant. We read it half-a-dozen […]

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by Dwayne Phillips There are things I don’t want to know. Knowing those things means I have to do some work that I just don’t want to do. Life is full of headaches. There are more than enough headaches for each day. I don’t need any more headaches. Then some well-meaning person walks in the […]

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by Dwayne Phillips There are many endeavors in which it is important to do something before talking about doing it. Have an idea for a book? Great. Don’t pitch the idea to publishers. They will expect you to come back with 90% of the book in hand. Then they will talk to you about you […]

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by Dwayne Phillips Overwhelmed with many tasks and people? Grab a clipboard and a pencil. This one may require a clipboard with a bigger clip that has a bigger capacity than most, but the basic tools will suffice. There are too many tasks and too many people. Emails and text messages and notes from here […]

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by Dwayne Phillips The Great Resignation? The Great what-do-we-call-it? How about the embarrassing realization that we have been grossly inefficient in much of what we have been doing the last 20 years? We are in the midst of the Great Resignation. Record numbers of us are quitting our jobs and moving on to something better. […]

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by Dwayne Phillips We don’t need an expert in this or that to build better systems. We need a desire to learn and a desire to please. We don’t need a User Experience (UX) person on the team. We don’t need a Customer Experience (CX) expert on the team. We don’t need an XX (fill-in-the-blank […]

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by Dwayne Phillips We are almost always uncertain. That is why we should plan key decision points. “We knew what were were doing, right?” asked one of the decision makers after everything collapsed. “Well, it sounded good when we started,” replied another one of the decision makers after everything collapsed. No, sorry, we didn’t know […]

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by Dwayne Phillips I find it unfortunate, but no-cost learning doesn’t exist. I guess this goes back to the concept of if it is worth something, it is worth something. No-cost learning? Boy, I sure do want that! Free online courses have a price tag of $0. They do, however, require time, energy, and other […]

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by Dwayne Phillips After the pandemic, some of us will return to the office building on some days. When? Why? Let’s think a bit. The pandemic is over, I guess. It is time to commute to the office and work there. Right? Well, maybe. There are several activities for which online telecommuting doesn’t fit. This […]

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by Dwayne Phillips Are we spending time in gold mines or coal mines? Of course we want to be in gold mines. Untold riches. Right? Consider a few things. Gold Mine resource: Now and then we find a nugget of gold that is valuable almost beyond measure. Most of the time, most of the days, […]

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