by Dwayne Phillips Most organizations have “magic words.” Utter these words and things happen. If you don’t know the words, work slows and frustration rises. None of this makes any sense, but nonsense continues to exist and often thrives. Years ago, a colleague who lived in a nearby rural area wanted to construct a building […]
Learning the Magic Words
July 27th, 2009 · No Comments
Tags: Communication · Culture · Learning · Magic