by Dwayne Phillips Customers don’t always act like responsible customers. Managers don’t always act like responsible managers. This is the real world, and often less-than-adult behavior exists. Sometimes you soothe people by giving them something they really want, even if it isn’t good for them. Here is a true story. I was the engineer. I […]
Give Them an Ice Cream Cone
September 21st, 2009 · No Comments
Tags: Communication · Culture · People