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Give Them an Ice Cream Cone

September 21st, 2009 · No Comments

by Dwayne Phillips Customers don’t always act like responsible customers. Managers don’t always act like responsible managers. This is the real world, and often less-than-adult behavior exists. Sometimes you soothe people by giving them something they really want, even if it isn’t good for them. Here is a true story. I was the engineer. I […]

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Tags: Communication · Culture · People