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My Customer and Me, and Our Difficult Problems

April 28th, 2016 · No Comments

by Dwayne Phillips When confronted with a difficult situation with a difficult customer, it is often better to step back and ask a few fundamental questions. The setting: I am a developer. I am building a system for a customer. The work is going poorly. We seem to make progress on some days, but most […]

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Tags: Problems · Reframe · Work