by Dwayne Phillips A new deal where we are offered something for nothing indicates that the provider has been delivering nothing for something. This isn’t just a rant at McDonald’s or Starbucks. It holds for any situation where we expend some resource from some product or service. Someone is “improving” their offering at the same […]
Something for Nothing, Nothing for Something
August 22nd, 2016 · No Comments
Tags: Change · Communication · Customer · Expectations