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Excellent Maintenance or No Maintenance Required

February 20th, 2017 · No Comments

by Dwayne Phillips Excellent maintenance sometimes indicates a faulty product or service. Sometimes, no maintenance indicates a superior product or service. I first encountered this over 20 years ago. We had purchased similar products from two companies, let’s call them Smith Inc. and Jones Inc. for now. The conversation went something like… “What happens when […]

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Tags: Analysis · Customer · Failure