Working Up

by Dwayne Phillips

We will change and improve the situation to improve our products and services to better satisfy our customers…as long as…

Change for the good is good. Hey, it is great. Notice, I am writing about change that IS going to improve our situation and WILL help us better satisfy our customers. I am not writing about that other stuff that is just busy stuff.

So, good change is good…as long as

it is all those other people on our team who are changing and improving

and

they are changing and improving in a way that highlights my abilities and past contributions.

Oh. Now that we have those caveats stated, perhaps we can discuss the proposed changes and improvements. And perhaps now we can better understand some of the resistance to change and improvement that we all seem to face when we walk in the door on Monday morning with some great ideas.