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Here is How We Will Make this Right

June 21st, 2018 · No Comments

by Dwayne Phillips Customers don’t want long—or any—explanations. Simply tell the customer how we will make the situation right. Another month, another bad experience with customer service. The details are not important. I paid for a service, the provider made a mess of things, I heard dozens of reasons why the situation went wrong. I […]

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Tags: Accountability · Customer · Excuses · Problems