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And Why Would They Know That?

September 8th, 2022 · No Comments

by Dwayne Phillips When assuming that another person already knows something, ask, “And why would they know that?” It happened again the other day at work, someone interrupted a presentation, pointed to something mentioned but not shown, and asked, “But what is that thing? What does it do?” The presenter, unable to hide the aghast […]

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Tags: Communication · Expectations · Knowledge · Learning · Work