Working Up

by Dwayne Phillips

This is what the people who steer the money want from AI or anything else.

We don’t want AI to do the dishes and the laundry. Well, most of us want these things, but the people who steer the money, i.e., the CEO folks, want answers to their big questions. Big questions like:

• What is bothering people?
• What do people wish?
• What do leaders wish people knew?
• Who do leaders wish they could hire?
• Where are people wasting their time?
• How can I get people to do the right things instead?
• And of course, what are the big questions you want answered?

So, let’s record everything (all those calls to Customer (dis)Service, all those emails, meeting notes, etc. and have some software (people who think cost too much money) answer the big questions. Let’s use AI and whatever is next to analyze all the data. All of this is “data” (we seem to call everything data as almost everything may provide information and I guess if something can eventually provide useful information, it is “data”).

Tell me the answer! Cries the person steering the money. I want to steer the money better! Give me a dashboard! (Why is it we call them dashboards?)

Little side note, if such AI or whatever can provide the answers to the big questions, then anyone can be the CEO and decide the big decisions. So if the smart CEO gets the system, the smart CEO will lose their job and their huge paycheck. Why do they want to fire themselves? Oh well.