Working Up

by Dwayne Phillips Sometimes I fill the role of the “just notice-er.” Perhaps that should be an official title in systems development. I was preparing a demonstration of software we developed in house. Something wasn’t happening as I expected. I asked a couple of the programmers to look over my shoulder. “Look at this,” I […]

[Read more →]

by Dwayne Phillips Drop the “but.” It erases all previous words. Use a period instead. I said: I don’t want to hurt you feelings, but, we need to change how we do things here. He heard: we, actually YOU, need to change how we do things here. Funny how the word “but” works in conversation. […]

[Read more →]

by Dwayne Phillips I write this one with some hesitancy as there is always something to be learned by continually listening. Sometimes, however, listen for meta messages, not the message as the messenger is clearly confused. Sometimes the best thing to do is stop listening—for now. And also, don’t waste time and energy wondering about […]

[Read more →]

by Dwayne Phillips An old technique that always surfaces confusion and moves us towards clarity. Me: Let’s draw a picture of this so I can understand it better. Person A: We don’t need to waste time with that. We all know what it is. …a little while later… Person A: See, we set it up […]

[Read more →]

by Dwayne Phillips Here is a simple exercise you can use with your team to learn something about how well you work together. Step 1: Get a deck of playing cards. Step 2: Hand every person on your team some cards. Hand some person a couple of cards and hand some persons a dozen cards. […]

[Read more →]

by Dwayne Phillips Why disdain fake news and social media? Let’s embrace it for what it gives us—a new excuse. I recently learned that fake news on social media controls the world. All money flows in a direction it flows because it is directed by fake news. All elections are won by fake news purveyors. […]

[Read more →]

by Dwayne Phillips Advice on preparing to bring a concept to others. I have a great idea! I have a informed observation! I have something that others should hear or read! It’s obviously worthwhile. What should I do first? Say it aloud (in a safe place). There is something about saying the words aloud that […]

[Read more →]

by Dwayne Phillips Someone who had a big influence on my life has passed away. “The Mote in God’s Eye.” Star Wars was in theaters, and everyone was enthralled. The science fiction community tried to fit in with Luke, Han, and the rest, often in vain. Every science fiction commentator had their own list of, […]

[Read more →]

by Dwayne Phillips I review an old, and seemingly forgotten, technique for building systems in which we fully describe what a system will be and do. Once upon a time in a galaxy far, far away… Maybe not that long ago, but still…there was a technique for building systems wherein we wrote the user manual […]

[Read more →]

by Dwayne Phillips This paraphrase from Through the Looking Class continues to reign in systems development. The title of this post is a famous paraphrase from the classic Through the Looking Glass. I live it most days. The conversation goes something like this: Me: The system won’t do such-and-such. Builder: Of course not. It wasn’t […]

[Read more →]