by Dwayne Phillips Sometimes we operate our meetings and our groups with stupid, unspoken rules. Silence is agreement This is one of the things I was told as a much younger person on the job. If I didn’t object loudly in a meeting, I had agreed. Really? Says who? What was that about? I suppose […]
Entries Tagged as 'Communication'
Silence is Agreement (not)
July 28th, 2016 · No Comments
Tags: Communication · Meetings
The New Architect and the Old Designer
July 18th, 2016 · No Comments
by Dwayne Phillips I am again disappointed in job titles, but at least I learn some new lingo. Architecture = Design (noun) Architect (noun, person) = Designer (noun, person) Solutions Architect = Solutions Designer (well, that else would you design but a solution?) Then we have the verb form… to architect = to design (verb) […]
Tags: Clarity · Communication · Design · Employment
The History-Story Gap
July 14th, 2016 · No Comments
by Dwayne Phillips There is often a gap between our history and our story about our history. I suppose, since most of us are not famous, that is okay. We have experiences—those comprise our history. Then we tell people a story about those experiences. Sometimes the stories enhance the histories. Barack Obama has some doozies. […]
Tags: Communication · Excuses · Fable · Family · Security · Teaching
The Great Value of Policies
July 11th, 2016 · No Comments
by Dwayne Phillips This isn’t politics, it is groups of people endeavoring to accomplish something. Give them a gift—policies. A policy is one of the best gifts upper managers can give to an organization. No, I’m not kidding. We have to understand what a policy is and how we use it. A policy is a […]
Tags: Communication · Expectations · Management
The One Letter to Use and the Two to Avoid
June 13th, 2016 · No Comments
by Dwayne Phillips When talking with others, it helps to use one letter of the alphabet and avoid using two others. The one letter to use: I This comes from the old adage, “speak for yourself.” That is harder than it seems as smart people (like me) know so much we are qualified to speak […]
Tags: Communication · Word
But is that Your Job?
May 16th, 2016 · No Comments
by Dwayne Phillips There are many almost insurmountable jobs out there. Are any of them, however, your job? I my current search for employment, I talk to people here and there about jobs. Several of the people I have met describe their jobs as the most impossible in the universe. The jobs they describe are […]
Tags: Communication · Management · Scale · Scope
Me, and Something from Me
May 9th, 2016 · No Comments
by Dwayne Phillips Life is much easier when I distinguish myself from things that I produce. I write. I write blog posts, books, magazine articles, and lots of documents at work. People tear up some of the things I write. That can hurt, if I don’t know the difference between me and something I wrote. […]
Tags: Choose · Communication · Differences · General Systems Thinking
It is (not) Just a Table
March 21st, 2016 · No Comments
by Dwayne Phillips Sometimes the arrangement of furniture in an office is far more important than a first glance indicates. Once upon a time, I worked in an organization that moved into some office spaces that were previously occupied by another organization. We inherited their office furniture and their arrangement of office furniture. In the […]
Tags: Communication · Management · Work
Finger Pointing
March 10th, 2016 · No Comments
by Dwayne Phillips The single worst possible change in pose I can do is when I point a finger away from myself and towards another person.
Tags: Communication
Neighborly
March 7th, 2016 · No Comments
by Dwayne Phillips I encourage managers and other influence-rs to speak to their colleagues in the place where the colleagues are most comfortable. I encourage managers and other to speak with each of their colleagues. I find two points here: First, speak to your colleagues everyday. If nothing special is happening, talk about “the weather.” […]
Tags: Communication · Work