by Dwayne Phillips It is only healthcare and security in old age. Not very important, huh? In the recent past, I joined Medicare (yes, I am that old). Let’s see, just go to a government website, fill in the blanks, and viola’. Well, being a technically savvy person, I did that, or tried that. All […]
Entries Tagged as 'Error'
Adventures in Medicare and Other Systems Thinking Principles
October 21st, 2024 · No Comments
Tags: Design · Error · General Systems Thinking · Government · Management · People · Systems
No More, “Maybe I Didn’t Remember Correctly”
September 12th, 2024 · No Comments
by Dwayne Phillips Given histories on the Internet, the good news is that I can find the correct date and event. The bad news is, I no longer have the excuse that, “Maybe I didn’t remember correctly.” That is just lazy. I am making notes of my life for my children and grandchildren. The sort […]
Tags: Accountability · Childhood · Error · Event · Excuses · History · Internet · Research · Work
Let the Marketplace Decide
July 22nd, 2024 · No Comments
by Dwayne Phillips Let’s stop hyperventilating about this and that AI thing. The marketplace will decide and with more wisdom than myself. I just read yet another article about yet another artificial super-duper large language model. How can a model of something be larger than the something? Isn’t a model a smaller representation of something? […]
Tags: Choose · Decide · Design · Error · General Systems Thinking · Systems
Hand Jamming
June 17th, 2024 · No Comments
by Dwayne Phillips When building systems, reduce the amount of intricate typing required by users. Sometimes we forget this and require too much hand jamming. I ran across the phrase “hand jamming” recently at work. I hadn’t heard that in years. I was happy to hear that some people still knew it and knew what […]
Tags: Design · Error · Mistakes · Simple · Tools · User · Writing
More Words, More Errors
March 21st, 2024 · No Comments
by Dwayne Phillips It is simple math: the more words presented the more errors present. Rats. There is a big benefit to brevity: fewer errors. One way to consider errors is to look at the number of errors per the number of words. Something like five errors per one-hundred words. That is 95% correct and […]
Tags: Brevity · Communication · Competence · Error · Expertise · Improvement · Writing
Apology
July 31st, 2023 · No Comments
by Dwayne Phillips An apology is just that—an apology. It is neither an explanation nor a justification. Rats! An apology is simple: I did this wrong. I am sorry for that. I ask your forgiveness. An apology does not contain an explanation: I was trying to do such-and-such and … An apology does not contain […]
Tags: Accountability · Adults · Authentic · Change · Communication · Conversation · Error · Ethics · Excuses · Honesty
Measuring Small Things
July 7th, 2022 · No Comments
by Dwayne Phillips Measuring small things is much more difficult than measuring large things. We do it anyways and report the results with great confidence. Woe is us. It is more difficult to measure small things that it is to measure large things. Consider measuring the diameter of a sphere. We can use a device […]
Tags: Appearances · Data Science · Error · Estimation · Measure · Science
People Say That Because…
November 25th, 2021 · No Comments
by Dwayne Phillips We often say things simply because we have heard others say those things. We are an odd lot. People say that because… they heard other people say that. And the other people said it with great confidence and bravado. Hence, it must be true, right? “Half of marriages end in divorce.” That […]
Tags: Appearances · Communication · Error · Expectations · Judgment · Reality
Fat Finger the Database (misadventures in data entry)
October 11th, 2021 · No Comments
by Dwayne Phillips Data entry, one of the lower-paid professions, is prone to errors, and some can be fatal. During the aftermath of the recent Hurricane Ida, a person close to me needed an essential service. By “essential” I mean if the service did not arrive, someone would die. I repeatedly called the service provider. […]
Tags: Competence · Customer · Error · General Systems Thinking · Learning · Mistakes · People · Testing
Sorry, I Hoped We Would See Some Errors
January 28th, 2021 · No Comments
by Dwayne Phillips When teaching and demonstrating systems, it is better if there are errors. Teaching how to use a system is better when there are errors. No, that prior sentence is not a typo. I want errors to appear when I am showing a person how to use a system—anything from software to a […]
Tags: Error · General Systems Thinking · Learning · Systems · Teaching