by Dwayne Phillips I cannot overestimate the importance of starting well. What a person does on the first project of their life is out of proportion in importance. This is quick and simple: The most important project in a person’s life is the first project. Why? Because the new person knows nothing about real-world projects. […]
Entries Tagged as 'Expectations'
The Most Important Project in a Person’s Life
November 18th, 2013 · No Comments
Tags: Expectations · Management
Reverse Psychology
September 16th, 2013 · No Comments
by Dwayne Phillips People used to use the phrase “reverse psychology” more than they do now. I suppose I act out reverse psychology a lot these days. I don’t, however, of it in those terms. I think of my actions in vastly different terms. People used to say the phrase that sits atop this post. […]
Tags: Communication · Expectations
It’s Interstate All the Way
April 18th, 2013 · No Comments
by Dwayne Phillips Whatever the era, we have our phrases that indicate convenience. And we crave convenience. When I was a kid, way back in the 60s of the 20th century, my family took long trips in the car. The “worst thing in the world” was to be driving a curvy, two-lane road. You would […]
Tags: Culture · Expectations
Retail + Restaurant – Forward to the Past
December 20th, 2012 · No Comments
by Dwayne Phillips A new thing – retail restaurants. Actually an old thing. I welcome its return. Something (not) new under the sun – restaurant retailers. Retailers are putting food service, a.k.a., cafe, in their stores. Customers are shopping online. Save yourself the trouble of going to a store and all that. Stay home, sit […]
Tags: Coffee · Culture · Expectations
Silence is…
September 20th, 2012 · No Comments
by Dwayne Phillips I was once told that “silence is agreement” and that “everyone who has a brain knows that.” I disagree. Silence is silence. If you want to know what is behind silence, ask. It was 20 years ago. I had sat through some meeting on some forgotten topic where I rolled my eyes […]
Tags: Communication · Expectations · Management · Meetings
Expecting and Inspecting
August 23rd, 2012 · No Comments
by Dwayne Phillips “You get what you inspect, not what you expect” (source forgotten, lesson relearned painfully too often) Relearning can be painful. At least “learning” is in there somewhere, and I believe that learning is a fruitful use of time. Here’s a recent conversation: Manager: I can’t believe how bad the quality of work […]
Tags: Communication · Expectations · Management
It’s Just Business
February 27th, 2012 · No Comments
by Dwayne Phillips People often enter business relationships without first answering one question: If I fire you, will that affect our personal relationship? Business relationships are about business. They involve contracts and agreements: You will do this and I will do that. This is pretty simple when you consider these terms. This is pretty complicated […]
Tags: Expectations · Family · Management
Competent, Straightforward, and Candid
July 4th, 2011 · No Comments
by Dwayne Phillips I have met a few people who I describe as competent, straightforward, and candid. I like them. I also find that most people are off balance around them. I describe my current boss as competent straightforward candid I have worked for a few people in my life who had these same characteristics. […]
Tags: Communication · Expectations · People
Inflicting Advice
June 23rd, 2011 · No Comments
by Dwayne Phillips Advice is welcome and often heeded in one circumstance: when it is requested. Freely giving advice to the non-requesting tends only to waste energy, time, and emotions. Consultant, author, and friend Jerry Weinberg has written (something like) Most people interpret attempts help as attempts to interfere. This is true for 98.6% of […]
Tags: Communication · Culture · Expectations · People
Identity Rules
June 6th, 2011 · No Comments
by Dwayne Phillips An identity rule is something that I must have or must do or must be to maintain my identity. If you violate an identity rules, you lose your identity. People have rules, I know I have my own rules. Have you ever tied the shoe laces of another adult? That would be […]
Tags: Culture · Differences · Expectations · General Systems Thinking · People