Working Up

by Dwayne Phillips Sometimes we simply have to lower expectations when it comes to what other people will do. Too bad. We can do better. It happened again the other day at work. I needed signatures on paper, or at least the digital equivalent of them. It was all set. Go to this building on […]

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by Dwayne Phillips The experts devise a better way to do things. The rest of us attempt to follow their expert lead. We flop. Object-oriented programming flopped. Microservices and serverless computing flopped. I guess I could think of a few other great ideas that flopped. How about teaching kids to read via that total method […]

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by Dwayne Phillips I finally did it—I spilled a cup of coffee on my computer (first time ever over 40 years). A few lessons learned. After 40+ years of using my own personal computer, I spilled a cup of coffee on my current Apple MacBook Air. After a couple of hours, the coffee saturated the […]

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by Dwayne Phillips Special projects fail because they aren’t that special. We pretend or wish them to be so we can forego proven techniques and hard-learned lessons. We know why fill-in-the-blank projects fail. Let’s fill in the blank: Artificial Intelligence Machine Learning big data data lake non-profit whatever Of course these projects are different from […]

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by Dwayne Phillips What we saw with gas stations is known as a Denial of Service (DoS) attack. Flood a business with customers and the business fails. The scary part is that someone learned from the situation. Back in May of 2021 (boy, that seems like a long time ago), a pipeline was closed due […]

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by Dwayne Phillips Information at the bottom of an organization usually doesn’t move up to the top. In the past, I have written about the information thermocline and the authority thermocline. Organizations have levels. Even “flat” organizations—regardless of claims to the contrary—have levels. Information and authority don’t flow down into the lower levels. About half […]

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by Dwayne Phillips Everyone claims agreement. Great. Let’s just test that statement with a blank sheet of paper. “We all agree on what we are to do!” claimed a person full of hope and anxious to get to work. “Wow, great,” said a second person who likes to hear good news, but is skeptical when […]

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by Dwayne Phillips Fail fast, fair early is a mantra in today’s knowledge work. Sometimes, however, we are confused about what is a failure. Fail fast, fail early! (Some persons say it the other way around and mean the same thing.) The idea is simple: Try something Learn something Adjust Go back to step 1. […]

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by Dwayne Phillips If something is really bad, it is probably broken, not just really bad. Remedies are available. I once knew a person at work who hated vegetables. He knew, however, that he should eat some now and then because, as everyone will tell you, vegetables “are good for you.” So, one day he […]

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by Dwayne Phillips Everything happens for a reason (or two) or perhaps things happen and we create reasons to explain them. Funny how we often work backwards. Something happens and we proclaim, “I knew it would happen. We had this and that and they are reasons for what happened.” Few say these reasons before the […]

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