by Dwayne Phillips Excellent maintenance sometimes indicates a faulty product or service. Sometimes, no maintenance indicates a superior product or service. I first encountered this over 20 years ago. We had purchased similar products from two companies, let’s call them Smith Inc. and Jones Inc. for now. The conversation went something like… “What happens when […]
Entries Tagged as 'Failure'
Excellent Maintenance or No Maintenance Required
February 20th, 2017 · No Comments
Tags: Analysis · Customer · Failure
They Want You to Fail
September 22nd, 2016 · No Comments
by Dwayne Phillips Sometimes people give you a task they know you will fail. That is because they want you to fail. Sometimes we are all dysfunctional. In government and business and everything else, sometimes, some persons give tasks to other persons while wanting them to fail. The giver of the impossible task puts the […]
Tags: Communication · Customer · Failure · Fear