Working Up

by Dwayne Phillips There is a simple step that will push you and yours to produce better goods and services. Want higher quality? Want people to delight in your products? Want to accomplish these and other quality improvement goals without spending any money? Yes, yes, and Y E S! Here it is: Put you name […]

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by Dwayne Phillips Sometimes, we just plain do things that are inefficient by choice for the better. Sometimes we are going to do some things where we don’t care about scaling to gain efficiency. Sometimes we won’t video record the talk to play it later to millions of persons. Sometimes we are going to spend […]

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by Dwayne Phillips We all say that we are people of integrity. But are we? I hate to write this blog post. I know I hate to do it because I have been meaning to write it for seven or eight years, but still haven’t done it. Well, here goes. We like to say that […]

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