Working Up

by Dwayne Phillips All bureaucracies, in my experience, stop the flow of information at each level of the hierachy. About half the important information is stopped at each level. There is hope, but people at the top have to work hard at getting the information they are being denied. The title of this post is […]

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by Dwayne Phillips I learned a problem-solving method when I was a sophomore in college (in the previous millenium). It still works. I have a problem today at work. I have no idea what to do. Let’s fall back in time to my second year of calculus in college. The professor told us something like: […]

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by Dwayne Phillips I often saw companies blamed for bad management. The real problem was estimating in time of greatest ignorance and customers not mitigating the risk of such estimates. For a couple of decades, I monitored the performance of companies on government contracts. Part of this job was to grade the companies on how […]

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by Dwayne Phillips Many problems are solved; many others are not solved. And then there are problems that are not solved, but they just go away with time. The United States Postal Service, otherwise known by the often disdainful name of “the post office,” had a big problem. They had millions of envelopes a day […]

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by Dwayne Phillips Solutions to problems don’t always work. A person can change the world by being available to another no matter the outcome. The situation is fairly common. One person comes to another with a situation that requires some assistance. The second person provides instruction for the situation. The first person is about to […]

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by Dwayne Phillips I have given many demonstrations of systems. I have watched even more demonstrations of systems. One thing I have learned to do during a demonstration is to pull a wire to see if the demonstration still works. Many years ago, I was involved in a 24-hour-a-day, seven-day test of a system. This […]

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by Dwayne Phillips Small projects are great for new engineers. The new engineers learn so many different aspects of building a system on a small project. I used to think that; I no longer do. Instead, I think that small or smaller projects carry with them a curse that can ruin an engineer or programmer […]

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by Dwayne Phillips The tooth fairy does not exist. No amount of wishing, hoping, dreaming, and whatever it is that children do when a baby tooth falls from their mouth, will change that fact. Sometimes – many times – adults at work wish there is a tooth fairy and we wish we can just jump […]

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by Dwayne Phillips There are many processes available to solving problems and and working situations. Despite all our advances in methods and processes, still the best method in many cases is to focus on the problem, commit resources, and solve it. Here’s the secret step to solving any problem: Solve it I was reminded of […]

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by Dwayne Phillips I have learned how to email bad emotions and their accompanying physical ailments away. It is a good technique to master. Several years ago, I opened some shipping cases to inspect some systems that a contractor had built for us. I was disappointed, then I was upset, then furious. There were a […]

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