Working Up

by Dwayne Phillips Overwhelmed with many tasks and people? Grab a clipboard and a pencil. This one may require a clipboard with a bigger clip that has a bigger capacity than most, but the basic tools will suffice. There are too many tasks and too many people. Emails and text messages and notes from here […]

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by Dwayne Phillips The Great Resignation? The Great what-do-we-call-it? How about the embarrassing realization that we have been grossly inefficient in much of what we have been doing the last 20 years? We are in the midst of the Great Resignation. Record numbers of us are quitting our jobs and moving on to something better. […]

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by Dwayne Phillips We don’t need an expert in this or that to build better systems. We need a desire to learn and a desire to please. We don’t need a User Experience (UX) person on the team. We don’t need a Customer Experience (CX) expert on the team. We don’t need an XX (fill-in-the-blank […]

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by Dwayne Phillips We are almost always uncertain. That is why we should plan key decision points. “We knew what were were doing, right?” asked one of the decision makers after everything collapsed. “Well, it sounded good when we started,” replied another one of the decision makers after everything collapsed. No, sorry, we didn’t know […]

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by Dwayne Phillips I find it unfortunate, but no-cost learning doesn’t exist. I guess this goes back to the concept of if it is worth something, it is worth something. No-cost learning? Boy, I sure do want that! Free online courses have a price tag of $0. They do, however, require time, energy, and other […]

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by Dwayne Phillips After the pandemic, some of us will return to the office building on some days. When? Why? Let’s think a bit. The pandemic is over, I guess. It is time to commute to the office and work there. Right? Well, maybe. There are several activities for which online telecommuting doesn’t fit. This […]

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by Dwayne Phillips Are we spending time in gold mines or coal mines? Of course we want to be in gold mines. Untold riches. Right? Consider a few things. Gold Mine resource: Now and then we find a nugget of gold that is valuable almost beyond measure. Most of the time, most of the days, […]

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by Dwayne Phillips People differ in work styles. Failing to admit such is failure. Let’s discuss our difference and work. We turn in products on schedule, sometimes literally at the last hour. Well, what’s the problem? The products are on time. And many are fine with that. If you finish ahead of time, you show […]

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by Dwayne Phillips The clipboard and the pencil are perhaps the simplest yet effective tools for doing something important: recording history. And if we don’t have our history, we will repeat work and waste resources. I was in high school—a long time ago in a place far, far away. It was the train station (no […]

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