by Dwayne Phillips When building systems, reduce the amount of intricate typing required by users. Sometimes we forget this and require too much hand jamming. I ran across the phrase “hand jamming” recently at work. I hadn’t heard that in years. I was happy to hear that some people still knew it and knew what […]
Entries Tagged as 'User'
Hand Jamming
June 17th, 2024 · No Comments
Tags: Design · Error · Mistakes · Simple · Tools · User · Writing
Verification and Validation
December 15th, 2022 · No Comments
by Dwayne Phillips This is yet another fundamental to providing systems that delight users. Have we validated that we verified before vacation? Or is it the other way around? There was a time when verification and validation were so commonly used that we called it “V&V.” Then we wanted independent persons to perform V&V so […]
Tags: Customer · General Systems Thinking · Requirements · Systems · Testing · User
The Livelihood Provider
May 24th, 2018 · No Comments
by Dwayne Phillips When building and maintaining a system, the fundamental question is, “Whom am I trying to please?” This post offers a different answer. User, Customer, Manager, Boss? What do I call the person I am trying to please when building or maintaining a system? Whom am I trying to please? Here is a […]