Working Up

by Dwayne Phillips The Great Resignation? The Great what-do-we-call-it? How about the embarrassing realization that we have been grossly inefficient in much of what we have been doing the last 20 years? We are in the midst of the Great Resignation. Record numbers of us are quitting our jobs and moving on to something better. […]

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by Dwayne Phillips We usually understand one another better when we speak in simple, real-life terms—also know as plain English (for us English speakers). Please speak in plain English. Instead of: What are the Key Performance Indicators in your organization this reporting period? Try this: What keeps you awake at night? Instead of: Red, Green, […]

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by Dwayne Phillips We don’t need an expert in this or that to build better systems. We need a desire to learn and a desire to please. We don’t need a User Experience (UX) person on the team. We don’t need a Customer Experience (CX) expert on the team. We don’t need an XX (fill-in-the-blank […]

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by Dwayne Phillips We make rules. Why? Sometimes it is petty and to serve our ego. Pause and think (two pretty good rules about rules). We make a rule for or over or against the persons we know or our work colleagues. We cannot enforce that rule over all the persons who are supposed to […]

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by Dwayne Phillips Folks long for the good old days. That includes rich and famous CEOs. Tim Cook is ready for Apple’s workforce to return to the office building. Many in Apple’s workforce don’t want to return to the office building. Tim Cook is ready for Apple’s workforce to return to the office building. Did […]

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by Dwayne Phillips After the pandemic, some of us will return to the office building on some days. When? Why? Let’s think a bit. The pandemic is over, I guess. It is time to commute to the office and work there. Right? Well, maybe. There are several activities for which online telecommuting doesn’t fit. This […]

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by Dwayne Phillips Earned Value management can be explained at great length (it has). Let’s try two sentences. Some people live by earned value project management. Some people, well, not so much. There are many books and chapters written on the topic (I am one guilty author). Let’s cut it down a bit. If it […]

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by Dwayne Phillips I love meetings. They are fun. At least the meetings I attend. Why attend any other kind? There are many types of gatherings that we call “meetings.” That is a disservice to the English language and to the “meeting.” My little work group has a daily “meeting.” I love it. I laugh […]

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by Dwayne Phillips Half the persons in any profession are below average. At what point is a person not allowed in the profession? Where is the floor? Half of all teachers are below average. Half of all interior painters are below average. Fill in the blank for whatever job there is. Okay, we know that. […]

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by Dwayne Phillips Working from home? Ship. End of questions about working from home. Fourteen months into the pandemic, many of us are still working from home. We are about to go back to the office building. I think. I am not sure. There are still questions about this telecommuting, telework, work from home, and […]

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