Working Up

by Dwayne Phillips We can’t seem to shake this childish manipulation. Ask around enough, and someone will provide the desired answer. And it won’t be my fault. I suppose we all did this as children. If Dad said, “No,” we asked Mom because there was a chance she would say, “Yes.” Childish behavior. We all […]

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by Dwayne Phillips Have we sunk so low that we give prizes to those who teach that lying and theft are wrong? Back in medieval times when I was in college and used punch cards for computer input…professors used to joke about (or so it went), “So and so was a programmer for such and […]

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by Dwayne Phillips Spending resources is far easier when those resources belong to someone else. Return on Investment: what comes back from what I spend. That is a tough thing to consider. Where should I spend my limited resources? Now consider, Where should I spend another person’s resources? Oh, that one is much easier. No […]

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by Dwayne Phillips Let’s not attribute to things that which belong to persons. The sign on the door read, This bathroom is out of order. Sorry! *MANAGEMENT* Just a simple little sign, and they said they were “sorry.” Who, however, was “they.” The writer of the sign was “MANAGEMENT.” (yes, that was written all uppercase) […]

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by Dwayne Phillips Customers don’t want long—or any—explanations. Simply tell the customer how we will make the situation right. Another month, another bad experience with customer service. The details are not important. I paid for a service, the provider made a mess of things, I heard dozens of reasons why the situation went wrong. I […]

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