Working Up

by Dwayne Phillips Sometimes no one will talk to me. There is a big message in the silence. All I have to do is find it. I asked for input, but no one said anything. I’ve heard that a few thousand times. The person is open for advice, criticism, anything from anyone. They are met […]

[Read more →]

by Dwayne Phillips Introduce yourself by name. I was sitting in a meeting that had started five minutes earlier. The person to my right was presiding over the meeting and was talking without pause. I recognized enough of what he was saying to know that I was in the right meeting, but I didn’t know […]

[Read more →]

by Dwayne Phillips This post begins a new series (of undetermined length) about changing the world. Sometimes, all it takes is three people in a crowded room who say, “let’s tell the truth.” The scene is a familiar one, especially if you work in government as people in government sit in more meetings than anyone […]

[Read more →]

by Dwayne Phillips It seems that the most difficult thing for a decision maker to say is “no.” Here are a few stories of efforts that were wasted because when given the opportunity, people could not bring themselves to say “no.” There is something difficult about saying “no.” I don’t quite understand it. Perhaps my […]

[Read more →]

by Dwayne Phillips One of the more difficult tasks is reviewing something written by someone else and providing feedback that will help both the writer and the reader. Here are some things I learned from Jerry Weinberg. In 2004, I attended a writing workshop led by author and consultant Jerry Weinberg. A large part of […]

[Read more →]

by Dwayne Phillips How specific should a system specification be? How many resources should the spec consume? I propose a measure to help answer these questions – the Return on Specification Investment. A few years ago, I was reviewing a specification for a system that someone in the office had written. I came to one […]

[Read more →]

by Dwayne Phillips This one has been buzzing around in my head for a few years. What do you call it when you are trying to write and you need to write words? Words on the page – doesn’t work until you run your printer. Words on the screen – that sort of works, but […]

[Read more →]

by Dwayne Phillips An old lesson holds true today: getting the tools and people to the job site is half the job. Twenty-five years ago, I was involved in a fence-building project. Members of the community gathered to start from scratch and erect a 50-meter-long fence. I was one of the first people there and […]

[Read more →]

by Dwayne Phillips Compliant meets the minimum requirements while compelling puts some excitement into a product. Still, I would be satisfied with compliance when it comes to dishwasher delivery and installation. I ran into the phrase that inspired the title of this post one day last week. We were writing a proposal for a contract. […]

[Read more →]

by Dwayne Phillips The MOI Model has one more part – the jiggle. Use it to restart the group when you hit the flat or descending part of the MOI curves. The MOI Model has three parts – motivation, organization, and information. Recent posts have discussed how more of these helps until we reach a […]

[Read more →]