by Dwayne Phillips This is a reminder of one of the fundamental documents or documentations in creating systems that delight users. It is the Concept of Operations. First things first. We want to provide a system that delights users. Where do we start? Let’s talk with the users; watch the users; learn from the users, […]
The CONOPS
December 12th, 2022 · No Comments
Tags: Communication · Concepts · Conversation · Engineering · General Systems Thinking · Listening · Systems
Levels of Abstraction
November 28th, 2022 · No Comments
by Dwayne Phillips What are you talking about? What level of abstraction are you discussing? There are levels of abstraction. A car moves me from here to there. A car has an engine, a transmission, wheels, and fuel. An engine has spark plugs and belts and hoses. A spark plug has a housing, insulator, and […]
Tags: Analysis · Communication · Learning · Systems · Teaching
The “Take a Week” Writing Technique
October 10th, 2022 · No Comments
by Dwayne Phillips Sometimes, if you wait a week before writing something, you can write it well and quickly. Here is a writing technique that works for me. Try it; it may work for you. I think about something for a week. No great concentration, but thinking now and then, off and on, having conversations […]
Tags: Communication · Process · Writing
What will This Tell Us?
September 29th, 2022 · No Comments
by Dwayne Phillips Most tasks provide us with something and information. Often the information is more important than the something. Often the information is something we already know. If that is the case, skip the task. Testing is a task that provides information. Well let’s back up: a good test provides information we can use. […]
Tags: Communication · Design · Information · Learning · Process · Testing
The Explainers
September 19th, 2022 · No Comments
by Dwayne Phillips We need more explainers. These are persons who answer the question, “Whatcha’ doin’?” Whatcha’ doin’? Hows’it work? How ya’ doin’? These are simple questions. These are the basic questions we ask others all the time. Often, we repeat the question six or seven times in different forms and still don’t receive an […]
Tags: Brevity · Clarity · Communication · Expectations · Questions
Artificial Intelligence, Machine Learning, and Mimicry
September 15th, 2022 · No Comments
by Dwayne Phillips There is nothing wrong with mimicry. Let’s stop kidding ourselves; much of today’s machine learning is simple mimicry. mimicry: noun, the action or art of imitating someone or something, typically in order to entertain or ridicule. Let’s be candid here. Much of Machine Learning (ML)—a currently popular branch of Artificial Intelligence (AI)—is […]
Tags: Artificial Intelligence · Communication · Honesty · Machine Learning
And Why Would They Know That?
September 8th, 2022 · No Comments
by Dwayne Phillips When assuming that another person already knows something, ask, “And why would they know that?” It happened again the other day at work, someone interrupted a presentation, pointed to something mentioned but not shown, and asked, “But what is that thing? What does it do?” The presenter, unable to hide the aghast […]
Tags: Communication · Expectations · Knowledge · Learning · Work
Speaking English or Some Other Private Language
September 1st, 2022 · No Comments
by Dwayne Phillips If someone asks a question in English, please answer in English. Please avoid some other private language. In recent conversations, I asked, “Your research, how far ahead in time are you working? Your work may become reality in 1, 5, 10 years?” The answer was, “TRL 4.” (see this for a translation) […]
Tags: Clarity · Communication · Conversation · Language · Respect · Vocabulary
Three Pages, a Thousand Words Plus Figures
August 18th, 2022 · No Comments
by Dwayne Phillips Any topic and just about any situation. Please provide three pages that contain a thousand words and several figures. Right or wrong, we reach a point in life and history that we need information on this or that. What format? Try the title of this post. On three pieces of standard-size paper […]
Tags: Communication · Expectations · Ideas · Information · Language · Writing
The Right Word and the Wrong Word
August 4th, 2022 · No Comments
by Dwayne Phillips It is important to use the right or correct word and avoid using the wrong word. This is an old fundamental in writing and speaking. Why am I writing about this? Because I continue to encounter professionals who make this error often. What is the right word and the wrong word? Consider […]
Tags: Choose · Communication · Fatigue · Vocabulary · Word · Writing