Working Up

by Dwayne Phillips We don’t need an expert in this or that to build better systems. We need a desire to learn and a desire to please. We don’t need a User Experience (UX) person on the team. We don’t need a Customer Experience (CX) expert on the team. We don’t need an XX (fill-in-the-blank […]

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by Dwayne Phillips Unfortunate events provide yet another great reason to use a clipboard and a pencil. My records indicate that this is the fourth blog post I have written about the clipboard and the pencil. The gist is that these old, simple tools are still quite valuable. Hence, we might reconsider a few other […]

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by Dwayne Phillips Data entry, one of the lower-paid professions, is prone to errors, and some can be fatal. During the aftermath of the recent Hurricane Ida, a person close to me needed an essential service. By “essential” I mean if the service did not arrive, someone would die. I repeatedly called the service provider. […]

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by Dwayne Phillips I find it unfortunate, but no-cost learning doesn’t exist. I guess this goes back to the concept of if it is worth something, it is worth something. No-cost learning? Boy, I sure do want that! Free online courses have a price tag of $0. They do, however, require time, energy, and other […]

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by Dwayne Phillips The skill we should be teaching and learning and using more than any other today is question asking. We live in a world where all the questions have answers. We just have to find the answers. We have the facts, the data, the everything online in front of us. It is there. […]

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by Dwayne Phillips There are many good reasons for starting small. One is that it allows room for growth, and growth brings with it optimism, hope, and other good tidings. Start small. There are good reasons to start small. If I do it all wrong, I have only invested small resources like time, money, equipment, […]

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by Dwayne Phillips The prolonged year of the virus is slowly moving towards an end. It will never end, but I hope we have learned a few things that we can all do. The pandemic is declining. It is like a math function that tends to but never reaches zero. The limit as time approaches […]

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by Dwayne Phillips A simple method for writing a short story (I mean really simple). I like to write short stories. Perhaps that is because I think I have so much to tell, but not enough persons to sit and listen. Anyways, here is one method to writing a short story: Remember an event in […]

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by Dwayne Phillips Agile thought: do, learn, change, do learn, repeat. Great stuff in some situations. Not great in national policy. Someone recently noted that the Agile Manifesto was 20 years old. This was a fancy way of stating the obvious when it comes to experiments: do a little, learn a little, do a little, […]

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by Dwayne Phillips The path to solution is often found in the next (logical) question. Person A: How much will this cost? Person B: I don’t know? Person A: When will you know? Person B: Uh, I don’t know that either? Person A: What will you need to do so that you know? Person B: […]

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