by Dwayne Phillips Revisiting an old post in a new era. The idea is pretty good now more than ever. Way back in 2009, I wrote a little post about the magic words, “Up until now.” These words imply that, while I have always lacked something or other, I can change my future and not […]
Magic Words: Up Until Now … Updated
November 6th, 2025 · No Comments
Tags: Alternatives · Change · Chaos · Management · Thinking
But That’s Your Job
September 15th, 2025 · No Comments
by Dwayne Phillips Managing work and leading people isn’t easy. It is, however, the job of managers. I have recently seen several articles about the struggle to bring people back into the office two, three, or even five days a week. And there are requirements to prove that a person actually came to the office, […]
Tags: Jobs · Leadership · Management · People · Work
The Exception
August 21st, 2025 · No Comments
by Dwayne Phillips We do everything according to our documented documents—except when we don’t. Mr. Zuckerburg at Meta has created a superintelligence group to do something wonderful in AI. He is using the tried-and-true documented management practice of the skunk works. The skunk works is a special place where you put some really smart folks […]
Tags: Competence · Experiment · Expertise · Learning · Management · Problems · Process
Observe and Notice
July 31st, 2025 · No Comments
by Dwayne Phillips Two fundamental tasks most of us should attempt everyday. Perhaps you manage work in your profession. Much of what I write is pointed towards us managers of work. I also point towards us leaders of people. Manage and lead. Fundamentals. Two basic tasks of managers and leaders are observing and noticing. Two […]
Tags: Leadership · Learning · Listening · Management · Notice · Observation
AI,Jobs, and Poor Decisions
July 17th, 2025 · No Comments
by Dwayne Phillips Replace people with AI? Cut human jobs? Deciders at companies are deciding these things. It is unfortunate, but deciders at companies have a history of choosing poorly. Replace people and their jobs with AI. Think of the benefits. Save money. Better the bottom line. And remove some of those pesky people whose […]
Tags: Artificial Intelligence · Change · Choose · Decide · General Systems Thinking · Jobs · Management · People · Systems
Meeting Mumble: Fear and Confidence
July 10th, 2025 · No Comments
by Dwayne Phillips Ever notice how some people speak software during meetings? Are they afraid? Where is their confidence? I don’t hear well. Too many years in noisy equipment rooms with fans blowing too loud. Hence, I concentrate on what people say and the volume they use when saying it. I’ve noticed that many people […]
Tags: Appearances · Authentic · Communication · Management · Meetings
Risk and Regulation
June 26th, 2025 · No Comments
by Dwayne Phillips Just because something could go wrong doesn’t mean it will. Perhaps we should let well-meaning try it. Look what is possible with the new AI, robots, machines, chemicals, etc. Yes, but, I have found a way to turn the good possibilities into bad possibilities. I have devised a test that the new […]
Tags: Adults · Change · Chaos · Experiment · Management · People · Risk
What Do You Want? How Can You Reach That?
May 8th, 2025 · No Comments
by Dwayne Phillips Stop. Breathe. Think. Now act in a way that leads to what is desired. Stop. Breathe. Think. Act. In that order. I think that is the definition of a wise person acting wisely. “Knee jerk reactions” are not in the definition. A long time ago (in a galaxy far, far away) a […]
Tags: Choose · Leadership · Management · Thinking · Time · Trust · Urgent
Essential and Nice to Have
April 28th, 2025 · No Comments
by Dwayne Phillips When spending someone else’s money, there are essential things and nice to have things. Focus on the essential. I am not naive. This topic is in the news and involves politics. That can take it from general management consulting to all sorts of hyperbole and worse. Let’s try to consider something. As […]
Tags: Accountability · Choose · Government · Jobs · Management · Money
Process Is (Often or Usually) This Person
April 21st, 2025 · No Comments
by Dwayne Phillips “We have a process we use here” usually means one person declared the process and that process will disappear the day the person leaves. I have recently encountered organizations where “process is everything.” I hear boasts of, “WE do it this way all the time.” In my experience of 45 years (yes, […]
Tags: Choose · Management · People · Process · Thinking