Working Up

by Dwayne Phillips Sometimes—make that almost all the time—the path from the problem to the solution is winding. “We had a problem; we solved it. Let me describe how we found and implemented the solution.”—a satisfied problem solver. Ah, nothing more satisfied than a problem solver just after solving a problem. Listen carefully. They will […]

[Read more →]

by Dwayne Phillips Will the solution solve anything? Will the solution make the situation worse? “Let’s fix that!”—the cry of the optimistic solution-er. Will the solution improve our situation or only make it worse? A long-time colleague once described a situation he faced decades ago. Things at home were a mess. His wife and kids […]

[Read more →]

by Dwayne Phillips Change can be a nuisance—even change that leads to “better” things. Stuck in traffic. Hate it. And I have to stay further behind some annoying vehicles for fear of having a rock crack my windshield. Dump trucks. Everywhere I drove this week there were dump trucks. Up and down the roads. They […]

[Read more →]

by Dwayne Phillips Some persons use items to abuse others. This has been occurring since, well since a long time. Is there an answer? I found this to be an interesting article on tech’s guilt in how some persons abuse other persons. Should all Microsoft employees feel guilty because the name-your-worst-bad-person uses Word and Outlook? […]

[Read more →]

by Dwayne Phillips Customers don’t want long—or any—explanations. Simply tell the customer how we will make the situation right. Another month, another bad experience with customer service. The details are not important. I paid for a service, the provider made a mess of things, I heard dozens of reasons why the situation went wrong. I […]

[Read more →]

by Dwayne Phillips In many cases it is a bad idea to have the problem solver in the room when a problem describer describes a problem for the first time. About a generation ago, there was a movie about engineers and scientists at work in a small tech company. A couple of consultants arrive and […]

[Read more →]

by Dwayne Phillips Question: Why don’t we address this situation? And I suggest one solution. Note the clever use of the summary as question and the title as answer. Maybe that isn’t so clever, but I find the actual question and accompanying answer common. I was recently reading about how engineers and computer programmers might […]

[Read more →]

by Dwayne Phillips Let’s twist the meta-problem and meta-solution a bit to help reveal the underlying problem. It happened again this week… I wanted a software tool installed on my computer at work. Now the computer at work is on a network. We can’t just go installing software on networked computers willy nilly. We have […]

[Read more →]

by Dwayne Phillips There are no qualified applicants available! Jobs are left empty! Really? This links to yet another article where employers complain that there are no qualified applicants available. There are many reasons why jobs go unfilled while the qualified remain unemployed. This post is about one of the reasons: The recruiting departments of […]

[Read more →]

by Dwayne Phillips First you work on a small problem set. Once you learn from that, you expand the problem set. Google recently started hiring speakers with accents to help train its speech recognition software systems. Why didn’t they do this sooner? Why did they only use middle-America, white-bread Americans, or some other Johnny Carson, […]

[Read more →]