Working Up

by Dwayne Phillips Pandemic, hybrid, remote—it is still about people. “Nobody quits companies. They quit managers.”—Satya Nadella, CEO Microsoft How do you manage distributed or remote teams? Same way you manage in any situation. (1) You don’t manage people. You manage work. You lead people. (2) You lead people who are remote the same way […]

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by Dwayne Phillips Hiring managers and job applicants are often poor with words. We all seem to be pretty good with numbers—especially the numbers that have a dollar sign in front of them. The week I wrote this post I applied for a bunch of jobs and talked to an equal number of hiring managers. […]

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by Dwayne Phillips The Great Resignation? The Great what-do-we-call-it? How about the embarrassing realization that we have been grossly inefficient in much of what we have been doing the last 20 years? We are in the midst of the Great Resignation. Record numbers of us are quitting our jobs and moving on to something better. […]

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by Dwayne Phillips We usually understand one another better when we speak in simple, real-life terms—also know as plain English (for us English speakers). Please speak in plain English. Instead of: What are the Key Performance Indicators in your organization this reporting period? Try this: What keeps you awake at night? Instead of: Red, Green, […]

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by Dwayne Phillips We don’t need an expert in this or that to build better systems. We need a desire to learn and a desire to please. We don’t need a User Experience (UX) person on the team. We don’t need a Customer Experience (CX) expert on the team. We don’t need an XX (fill-in-the-blank […]

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by Dwayne Phillips We make rules. Why? Sometimes it is petty and to serve our ego. Pause and think (two pretty good rules about rules). We make a rule for or over or against the persons we know or our work colleagues. We cannot enforce that rule over all the persons who are supposed to […]

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by Dwayne Phillips Folks long for the good old days. That includes rich and famous CEOs. Tim Cook is ready for Apple’s workforce to return to the office building. Many in Apple’s workforce don’t want to return to the office building. Tim Cook is ready for Apple’s workforce to return to the office building. Did […]

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by Dwayne Phillips After the pandemic, some of us will return to the office building on some days. When? Why? Let’s think a bit. The pandemic is over, I guess. It is time to commute to the office and work there. Right? Well, maybe. There are several activities for which online telecommuting doesn’t fit. This […]

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by Dwayne Phillips Earned Value management can be explained at great length (it has). Let’s try two sentences. Some people live by earned value project management. Some people, well, not so much. There are many books and chapters written on the topic (I am one guilty author). Let’s cut it down a bit. If it […]

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by Dwayne Phillips I love meetings. They are fun. At least the meetings I attend. Why attend any other kind? There are many types of gatherings that we call “meetings.” That is a disservice to the English language and to the “meeting.” My little work group has a daily “meeting.” I love it. I laugh […]

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