Working Up

by Dwayne Phillips

When assessing a system, remember the correct order of tasks, and always remember that persons are involved in any system that matters.

When assessing a system, proceed to:

1. Observe
2. Learn
3. Converse

Please, do these tasks in this order. This is especially recommended when persons are part of that system, and persons are always a part of a system if that system is any good.

Proceeding out of order often leads me in the wrong direction. If I am lucky, I may discover my misdirection and correct course. That, however, is only by luck and fortune with having extra resources. That is rarely the case.

Patience.