Working Up

by Dwayne Phillips

Candid comments from someone on the inside. It can be ugly in here.

For a while, I worked on a project where I would teach persons how to use the software that was produced. We had good intentions. When the software worked as advertised and taught, it allowed the users to do things in minutes instead of days. It had a sky-high return on investment.

There were times, however, when the software didn’t work. You have to “kick it” now and then or restart everything or some such thing. I was on the inside. I saw all the problems. Yikes. How did any of it work at all?

Candor, “Folks, I work in the project. I see everything. All human endeavors are conducted by fallible persons. This one is not an exception.”

That can be said by just about everyone who is working on just about every project there is. We have lots of problems. No one should be surprised by any of this.