Working Up

by Dwayne Phillips In addition to hearing the message, pay attention to the meta-message. A few years ago, I wrote here about stop listening—cautiously—and start teaching. This current post regards stop listening to the individual words; pay attention to the meta-message or the message about the message. Someone comes to me with anger. They don’t […]

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by Dwayne Phillips The person asking the questions drives the conversation. Take care when inviting such. “Any questions?” asked many confident, but somewhat ignorant persons. The person asking the questions drives the conversation. “What about the color of the coffee cups?,” asked someone. “Er, but I want to show you our new fill-in-the-blank,” replied the […]

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by Dwayne Phillips It is often necessary but seldom practiced that a high-ranking person takes the time to tell everyone else what is happening and why. Let’s call this “micro communicating.” Consider what I shall call “micro communicating.” I found this practice, not the term but the practice, many years ago. An executive-level person was […]

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by Dwayne Phillips In bad times, the storyteller will always have a job. Someone famous said this, I don’t remember who. Look at Hollywood in the great depression. Look at polarized, fussy America today. It began in 2016 during the (un)presidential campaign and continues. The Hallmark Channel makes predictable romantic movies. Their ratings are up […]

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by Dwayne Phillips When we say, “Let’s not tell them (this yet)…” We have learned exactly what we should tell “them” first. There are the hushed tones. “In this meeting, we want to get across these things, but let’s all keep in mind that we don’t want to tell them about…” This is one variation […]

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by Dwayne Phillips We need to have the definition. Otherwise, we don’t know what we are doing. In agile development, we value working software over documentation. Great. Now…still…we need a definition of the software. Something that says, push this button this happens. Push that button that happens. We, however, don’t have time to write that […]

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by Dwayne Phillips Teacher? Not me. Of course me. Understanding what it means to teach reveals that almost all of us are teachers. teach: verb, show or explain to (someone) how to do something. Have you ever told someone something that they didn’t know before you told them? Congratulations. You are a teacher. It really […]

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by Dwayne Phillips Sometimes it is as simple as one word instead of another that can change everything. Do we manage or cultivate? Do we transfer or transplant? Do we tell or till? We could go on. Is the workplace a machine or a garden? Are our colleagues living, breathing humans or interchangeable cogs? Persons […]

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by Dwayne Phillips Ask for information. Use it to change me—not the other person. I teach classes on a few topics at work. The best thing I can do afterwards (a few days later) is ask one of the students questions: “What is this? What is that? How would you do this? What is the […]

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by Dwayne Phillips Jeff Bezos and Amazon have received much praise for their use of written essays at meetings instead of PowerPoint and bullet points. Great, but not new. This is a good piece about Amazon’s use of written memos at meetings. Keep the thinking focused. Don’t waste time. Think. Communicate. Excellent. Great. I love […]

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