Working Up

Working Up in Project Management, Systems Engineering, Technology, and Writing

Working Up header image 4

Entries Tagged as 'Communication'

Oversight versus Hands On

July 30th, 2018 · No Comments

by Dwayne Phillips Another troubling thing recruiters often say. Recruiter: Oh, so you’re interested in an oversight position as opposed to hands on. Me: No, I am not looking for an oversight position. I really don’t understand what that is. Since it is your word, would you please explain it to me? Recruiter: …silence… Me: […]

[Read more →]

Tags: Communication · Concepts · Work

Talk to the Thing and Leave Me Alone

July 19th, 2018 · No Comments

by Dwayne Phillips Let’s not attribute to things that which belong to persons. The sign on the door read, This bathroom is out of order. Sorry! *MANAGEMENT* Just a simple little sign, and they said they were “sorry.” Who, however, was “they.” The writer of the sign was “MANAGEMENT.” (yes, that was written all uppercase) […]

[Read more →]

Tags: Accountability · Communication

Persons and Messages

July 2nd, 2018 · No Comments

by Dwayne Phillips The message to a person should be the same as the message about a person. What I say to a person is the same as what I say about a person. At least it should be. In other words, I say the same thing when the person is in the room as […]

[Read more →]

Tags: Communication · Management · People

Hiding in the Bathroom

May 7th, 2018 · No Comments

by Dwayne Phillips Hiding from bad news is a common situation. I had to realize, however, that worse than bad news was no news. Yes, I did this. I was managing a project where I would hide in the bathroom. Everything was awful. The only place I could go and not hear terrible news was […]

[Read more →]

Tags: Communication · Failure · Information · Reframe

Dental School or Pulling Information

April 30th, 2018 · No Comments

by Dwayne Phillips Pulling information from colleagues can sometimes seem like pulling teeth. Why don’t they tell me what they are doing? Because “they” can’t read “my” mind. They don’t know what I feel is important today, what my boss is pinging on me for today. I have to ask. I have to pull the […]

[Read more →]

Tags: Authentic · Communication · Conversation · Listening

Please Draw Me a Picture of This

April 16th, 2018 · No Comments

by Dwayne Phillips If we can’t provide a simple representation of a system, perhaps we have a mess and not a system. A: Can you draw me a picture of this? Something that shows how all the parts fit together? B: Uh, well, no. No one has ever asked for such. A: Well, I’m new […]

[Read more →]

Tags: Communication · Conversation · Systems · Technology · Visibility

The Problem Describer and the Problem Solver

April 9th, 2018 · No Comments

by Dwayne Phillips In many cases it is a bad idea to have the problem solver in the room when a problem describer describes a problem for the first time. About a generation ago, there was a movie about engineers and scientists at work in a small tech company. A couple of consultants arrive and […]

[Read more →]

Tags: Communication · General Systems Thinking · Problems · Time

Wishes

April 5th, 2018 · No Comments

by Dwayne Phillips An exercise to do at work or anywhere that more than one person gathers from time to time. Caution: this is not for the faint of heart. Here is something to do at work or anywhere that more than one person gathers from time to time: Sit in a circle. Go around […]

[Read more →]

Tags: Communication · Wishes · Work

We Like Agile, Until We Don’t

January 8th, 2018 · No Comments

by Dwayne Phillips In Agile Development, we are supposed to talk to one another each day. Sometimes, however, we just didn’t sign up for this talking stuff. In Agile Development, we are supposed to talk to other persons. We are supposed to sit next to other persons and work with them. All of us are […]

[Read more →]

Tags: Agility · Communication · Culture · Programming

Interpersonal Communication for Scientists and Engineers

December 28th, 2017 · No Comments

by Dwayne Phillips The stereotype of the scientist and engineer is someone who would rather be with technical things than people. Here are a few tips. As an engineer, this holds for scientists as well, there is one fundamental question we must always be prepared to answer (two words): what’cha doin? The answer does not […]

[Read more →]

Tags: Communication