by Dwayne Phillips Another troubling thing recruiters often say. Recruiter: Oh, so you’re interested in an oversight position as opposed to hands on. Me: No, I am not looking for an oversight position. I really don’t understand what that is. Since it is your word, would you please explain it to me? Recruiter: …silence… Me: […]
Entries Tagged as 'Communication'
Oversight versus Hands On
July 30th, 2018 · No Comments
Tags: Communication · Concepts · Work
Talk to the Thing and Leave Me Alone
July 19th, 2018 · No Comments
by Dwayne Phillips Let’s not attribute to things that which belong to persons. The sign on the door read, This bathroom is out of order. Sorry! *MANAGEMENT* Just a simple little sign, and they said they were “sorry.” Who, however, was “they.” The writer of the sign was “MANAGEMENT.” (yes, that was written all uppercase) […]
Tags: Accountability · Communication
Persons and Messages
July 2nd, 2018 · No Comments
by Dwayne Phillips The message to a person should be the same as the message about a person. What I say to a person is the same as what I say about a person. At least it should be. In other words, I say the same thing when the person is in the room as […]
Tags: Communication · Management · People
Hiding in the Bathroom
May 7th, 2018 · No Comments
by Dwayne Phillips Hiding from bad news is a common situation. I had to realize, however, that worse than bad news was no news. Yes, I did this. I was managing a project where I would hide in the bathroom. Everything was awful. The only place I could go and not hear terrible news was […]
Tags: Communication · Failure · Information · Reframe
Dental School or Pulling Information
April 30th, 2018 · No Comments
by Dwayne Phillips Pulling information from colleagues can sometimes seem like pulling teeth. Why don’t they tell me what they are doing? Because “they” can’t read “my” mind. They don’t know what I feel is important today, what my boss is pinging on me for today. I have to ask. I have to pull the […]
Tags: Authentic · Communication · Conversation · Listening
Please Draw Me a Picture of This
April 16th, 2018 · No Comments
by Dwayne Phillips If we can’t provide a simple representation of a system, perhaps we have a mess and not a system. A: Can you draw me a picture of this? Something that shows how all the parts fit together? B: Uh, well, no. No one has ever asked for such. A: Well, I’m new […]
Tags: Communication · Conversation · Systems · Technology · Visibility
The Problem Describer and the Problem Solver
April 9th, 2018 · No Comments
by Dwayne Phillips In many cases it is a bad idea to have the problem solver in the room when a problem describer describes a problem for the first time. About a generation ago, there was a movie about engineers and scientists at work in a small tech company. A couple of consultants arrive and […]
Tags: Communication · General Systems Thinking · Problems · Time
Wishes
April 5th, 2018 · No Comments
by Dwayne Phillips An exercise to do at work or anywhere that more than one person gathers from time to time. Caution: this is not for the faint of heart. Here is something to do at work or anywhere that more than one person gathers from time to time: Sit in a circle. Go around […]
Tags: Communication · Wishes · Work
We Like Agile, Until We Don’t
January 8th, 2018 · No Comments
by Dwayne Phillips In Agile Development, we are supposed to talk to one another each day. Sometimes, however, we just didn’t sign up for this talking stuff. In Agile Development, we are supposed to talk to other persons. We are supposed to sit next to other persons and work with them. All of us are […]
Tags: Agility · Communication · Culture · Programming
Interpersonal Communication for Scientists and Engineers
December 28th, 2017 · No Comments
by Dwayne Phillips The stereotype of the scientist and engineer is someone who would rather be with technical things than people. Here are a few tips. As an engineer, this holds for scientists as well, there is one fundamental question we must always be prepared to answer (two words): what’cha doin? The answer does not […]
Tags: Communication