by Dwayne Phillips It has reached the point where I don’t even ask anymore. Working systems is so much important than documentation, that…well, you know. Situation: Someone has a horrible problem. Someone else has asked them to do something that they simply cannot do. Someone asks me to look at this. Me: Please show me…any […]
Entries Tagged as 'Communication'
Fundamentals – Yet Another Part of an Unending Story
August 14th, 2017 · No Comments
Tags: Communication · Management
Please Don’t Answer My Question
August 7th, 2017 · No Comments
by Dwayne Phillips Why is it that people ask questions when they don’t want to hear the answers? Let’s go in reverse order here. Result: Dead silence. My Answer: I want to work with good, smart people on difficult problems whose solution enhances national security. Recruiter’s Question: What is it you like to do? What […]
Tags: Adults · Communication · Questions · Reaction
The Efforting User and Us
July 31st, 2017 · No Comments
by Dwayne Phillips Some of our system’s users will work and work to make the system perform for them. Others, however, will dump it at the first sign of frustration. We have a system. We think it is “good enough.” It can do things for a group of people that nothing else can do. It […]
Tags: Communication · Customer
Fake News (and our misguided efforts to stop it)
July 27th, 2017 · No Comments
by Dwayne Phillips Let’s take a breath and pause regarding all this “stop fake news.” We have to stop fake news. It is ruining civilization. It ruined an election. It is wreaking havoc around the world. Come on everyone, when you see fake news, label it, punish it, eradicate it. Well, perhaps some pause is […]
Tags: Communication · Fable
Tired of Being an Adult? Try Agile
July 10th, 2017 · No Comments
by Dwayne Phillips Now that the title has infuriated everyone…let’s consider what Agile development does for me the customer. In the previous millennium, customers would decide what they wanted software to do, tell that to a group of persons who wrote software, and come back later at the delivery date. Time marched on, as it […]
Tags: Agility · Communication · Management
What’s In a Name? Programmers and Such
July 3rd, 2017 · No Comments
by Dwayne Phillips We consider what the world calls “computer programmers” these days. Developers. That is what we seem to call computer programmers these days. I work in a building with perhaps a hundred developers. “Are you a developer?” people ask me. Sigh. The trouble is, these developers are not developers because they aren’t developing […]
Tags: Communication · Programming · Word
The Plan versus the Idea
June 1st, 2017 · No Comments
by Dwayne Phillips Often “plans” are merely “ideas.” Ideas suffice if they are small enough. We have a lot of plans where I work and recreate. The trouble is, I can’t ever seem to find them. No one can produce an artifact that records the plan. Truth is, the plan is in the mind of […]
Tags: Analysis · Clarity · Communication · Ideas · Planning
Important Nonsense
May 22nd, 2017 · No Comments
by Dwayne Phillips When an otherwise rational person starts speaking nonsense—pay attention as something important is happening. People tell me how important a topic is to them by how they speak to me. Rational, logical, focused—nope. Not those adjectives. I am writing about important topics. When something is important, something burns inside. The heart quickens, […]
Tags: Breathe · Communication · Consulting · People
The Pre-Meeting
May 18th, 2017 · No Comments
by Dwayne Phillips The pre-meeting is one of the better techniques for holding a successful meeting. Want to have a “good” meeting, i.e., one where the outcome is to my liking? Hold a pre-meeting. Meet before the meeting. Plan what you and yours will do and say in the meeting. Plan what you and yours […]
Tags: Communication · Meetings
The Reframe or Perhaps We have this all Backwards
May 8th, 2017 · No Comments
by Dwayne Phillips One of the more beneficial techniques I have learned is how to reframe a situation or turn it around backwards or upside down. Is it (1) the donors aren’t giving enough money or (2) the leaders aren’t inspiring the donors. I hate my boss, so I should (1) become my own boss […]
Tags: Change · Communication · Consulting · Reframe