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Entries Tagged as 'Communication'

Apology

July 31st, 2023 · No Comments

by Dwayne Phillips An apology is just that—an apology. It is neither an explanation nor a justification. Rats! An apology is simple: I did this wrong. I am sorry for that. I ask your forgiveness. An apology does not contain an explanation: I was trying to do such-and-such and … An apology does not contain […]

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Tags: Accountability · Adults · Authentic · Change · Communication · Conversation · Error · Ethics · Excuses · Honesty

No, You Don’t ”Know”

July 6th, 2023 · No Comments

by Dwayne Phillips Sorry, we (you and me) don’t “know” as often as we like to think. When I ask a person a question and their eyes look up, that means… Hah! Silly notion. I know what this means. I know what that means. I know what the other person is doing and thinking and […]

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Tags: Communication · Culture · Knowledge · Learning · People

Hollywood and Fighting Against What We Do

June 26th, 2023 · No Comments

by Dwayne Phillips Sometimes we fight against something with all our might only to discover that are foe is ourselves and what we do everyday. As I write this, there is a writer’s strike in Hollywood. Note, I am not in Hollywood writing this as a writer who is on a writer’s strike. Now that […]

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Tags: Analysis · Communication · Consulting · General Systems Thinking · Jobs · Writing

AI Won’t Replace People

June 22nd, 2023 · No Comments

by Dwayne Phillips Sometimes we attribute things we don’t like to things we don’t like. It’s easier that way, even though it isn’t reality. Well, here we have it: AI is replacing people. We can read it in the newspaper. Plain and simple. I link to one newspaper article. I could link to a dozen […]

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Tags: Artificial Intelligence · Communication · Jobs · Management · People · Problems · Work

Whose Words?

May 1st, 2023 · No Comments

by Dwayne Phillips It is important to remember whose words we are discussing. If you mentioned something, we are discussing your words. If I mentioned something, we are discussing my words. There are ways to back away from our words. I read the words from the PowerPoint. They were wrong. Simply wrong. 1 + 2 […]

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Tags: Accountability · Communication · Humility · Learning · Meetings · Mistakes

Pause to Consider, Is This Working?

April 13th, 2023 · No Comments

by Dwayne Phillips A basic questions that managers should ask above the noise and bustle of the day. Every group needs a person who asks a nagging question or two every day or week or month or two. Is this working? Of course this is working. What do you think? We are all busy; we […]

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Tags: Accountability · Communication · Management · Questions

Understanding by Walking Around

March 16th, 2023 · No Comments

by Dwayne Phillips It is rare that we can understand something from one and only one perspective. We need to walk around the other sides to gain other perspectives. There is a method of describing something called the DoD Architecture Framework or DoDAF. Sometimes DoDAF is quite useful, but sometimes persons misuse it and … […]

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Tags: Communication · Design · Scale · Systems · Thinking · Visibility

Too Simple

March 13th, 2023 · No Comments

by Dwayne Phillips We tend to want complex things. Too simple shows that we didn’t work hard, right? No, that is usually wrong. It happened again at work this week… Someone wanted a couple of sentences that summarized a project. The project had been running for ten years and is a success. Lots of people […]

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Tags: Brevity · Clarity · Communication · Simple · Writing

Words and Distant Lands

February 27th, 2023 · No Comments

by Dwayne Phillips People in distant lands use the same words differently. Time and generations create distant lands. I was fascinated by this story about younger folks putting things on TikTok et al. Then older folks who admit people to college and hire them for jobs noticed those things. The younger folks spoke in the […]

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Tags: Communication · Conversation · Culture · Humility · Language · Time

Increments, Perfection, Fear, Candor, and Pride

February 16th, 2023 · No Comments

by Dwayne Phillips Today’s practice of delivering software and systems emphasizes continuous delivery. Today’s practice, however, fails at this. Technology is not the problem. CI/CD is continuous integration and continuous delivery (or deployment). Work everyday. As each little increment of capability is finished, deliver it. Perhaps we deliver every day and perhaps several times every […]

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Tags: Communication · DevOps · Expectations · Experiment · Honesty · Ideas · Leadership · Technology