Working Up

by Dwayne Phillips Candid comments from someone on the inside. It can be ugly in here. For a while, I worked on a project where I would teach persons how to use the software that was produced. We had good intentions. When the software worked as advertised and taught, it allowed the users to do […]

[Read more →]

by Dwayne Phillips We “just” … Nothing is easy. We might as well describe the situation as it is. Everything is easy if someone else is supposed to do it. When I have to do it, not so easy. Yet, we describe things as easy. We’ll just do this and that and be done with […]

[Read more →]

by Dwayne Phillips Just as every event provides a learning, every event provides an opportunity. The choice to see and seize it is ours. The times are a troubling. What’s new? Everything is new; nothing is new. The times present us with the choice to shrug or to learn. We are paying the tuition by […]

[Read more →]

by Dwayne Phillips Improving what and how we do things is a touchy subject. Approach it carefully. “I wish they would do better,” said the optimist. “They are awful at this,” said the disgusted. “Improve,” said the commander. And what other stereotypical comments can we make when we see someone do something poorly? First, what […]

[Read more →]

by Dwayne Phillips There are persons and things that we don’t notice much, but who keep everything working and everyone smiling. Please notice and appreciate. lip: noun, the edge of a hollow container or an opening. “drawing her finger around the lip of the cup” Behold the wonder of the lip, that protruding edge that […]

[Read more →]

by Dwayne Phillips We hate to admit it, but we are here and now because of our past actions. “How did we get here?” bemoans a person currently caught in some quicksand of life. The answer is, “Out steps brought us here.” Another answer is, “The system is the way it is because we made […]

[Read more →]

by Dwayne Phillips Many of our problems already have solutions in waiting. And many of these are effective and inexpensive. Person A: My kid won’t stop chewing on fill-in-the-blank. Person B: Put a drop of fill-in-the-other-blank on it. It will taste bad, and the kid will stop chewing on it. Person A: Oh. … Person […]

[Read more →]

by Dwayne Phillips Ask for information. Use it to change me—not the other person. I teach classes on a few topics at work. The best thing I can do afterwards (a few days later) is ask one of the students questions: “What is this? What is that? How would you do this? What is the […]

[Read more →]

by Dwayne Phillips The most difficult thing about the agile and similar approaches is the zero-th step. “I’m aren’t sure about this.” Let’s take small steps and learn as we go. Let’s not reach too far and make too costly a mistake.This is the agile manifesto stated another way. There is nothing new here; we […]

[Read more →]

by Dwayne Phillips It isn’t easy to admit that I lack knowledge for something that “I should know.” Most people are like me in this respect. How can I “help” without looking over their shoulder? “Maybe if you did it that way instead of this way,” said the eager, wanting-to-be-helpful person standing behind me and […]

[Read more →]