by Dwayne Phillips There are persons and things that we don’t notice much, but who keep everything working and everyone smiling. Please notice and appreciate. lip: noun, the edge of a hollow container or an opening. “drawing her finger around the lip of the cup” Behold the wonder of the lip, that protruding edge that […]
Entries Tagged as 'Listening'
Behold the Wonder of the Lip (protruding edge)
May 4th, 2020 · No Comments
Tags: Analysis · Concepts · General Systems Thinking · Humility · Listening · Notice
Fake News is News. Are We Listening?
March 5th, 2020 · No Comments
by Dwayne Phillips Consider some rules of the English language. Afterwards, let’s start listening to what is said. Allow me to digress a few moments into English language and usage. Fake news is news. Notice the noun “news” is there in the phrase “fake news.” The word “fake” is merely an adjective attached to the […]
Tags: Adults · Fairy Tales · Fun · Information · Listening · Meta
Stop Listening; Start Paying Attention
January 23rd, 2020 · No Comments
by Dwayne Phillips In addition to hearing the message, pay attention to the meta-message. A few years ago, I wrote here about stop listening—cautiously—and start teaching. This current post regards stop listening to the individual words; pay attention to the meta-message or the message about the message. Someone comes to me with anger. They don’t […]
Tags: Authentic · Communication · Listening · Meta
We are Talking about This
June 17th, 2019 · No Comments
by Dwayne Phillips We are talking about this because this is what we are talking about now. The preacher—the person on TED talks, the motivational speaker, the person next to you at the bar— preaches on the topics that we talk about in the parking lot, the hall ways, the grocery store, etc. At work, […]
Tags: Conversation · Learning · Listening · Management · Notice · People
The Really Big Event
May 6th, 2019 · No Comments
by Dwayne Phillips We like to hold really big events. What is their purpose? Who benefits? How might we do them differently? We like to hold really big events where a throng gathers and one person (who is really important) stands up in front and talks. I know we like to do this because we […]
Tags: Communication · Listening · Management
Disagreements
November 19th, 2018 · No Comments
by Dwayne Phillips Of course no one agrees with me when we read, hear, see, etc. the same thing. We are in different places in different times while in the same place at the same time. As a kid, the most enjoyable episodes of my favorite programs were the ones where they played one scene […]
Tags: Communication · Listening · Management
Dental School or Pulling Information
April 30th, 2018 · No Comments
by Dwayne Phillips Pulling information from colleagues can sometimes seem like pulling teeth. Why don’t they tell me what they are doing? Because “they” can’t read “my” mind. They don’t know what I feel is important today, what my boss is pinging on me for today. I have to ask. I have to pull the […]
Tags: Authentic · Communication · Conversation · Listening
Ingenuity or Let’s Try Something
July 24th, 2017 · No Comments
by Dwayne Phillips The day we fixed a supercomputer with a cardboard box. I suppose this post has to do with good old American ingenuity or some myth we like to create about ourselves. Regardless of myths and selective memory, this is actually a true story. On the job we had serial number one of […]
Tags: Computing · Consulting · Failure · Listening