by Dwayne Phillips I can do something wrong. I can do something right, but be mistaken in how I tell the story of the doing. There is a difference. Is one mistake better? I can do something wrong. For example, not tighten the lug nuts properly when I change a tire on a car. I […]
Doing It Wrong or Recounting It Wrong
July 7th, 2025 · No Comments
Tags: Communication · Ethics · Government · History · Leadership · Learning · Thinking
Chatbot Analysis and Longer Written Pieces
June 19th, 2025 · No Comments
by Dwayne Phillips Chatbots can answer questions about written pieces. They can be good tools for feedback. I was recently testing several different chatbots to understand which performed better. I fed a 200-page document I wrote into each chatbot and asked them questions. There were several questions which all the chatbots failed to answer. The […]
Tags: Artificial Intelligence · Communication · Mistakes · Tools · Writing
Better Human Writing and AI-Produced Writing
June 16th, 2025 · No Comments
by Dwayne Phillips To use AI to write reports requires a person who can write well. Let’s use AI to write our reports or essays or deep research or whatever AI will write for us now. That’s not cheating, that’s using good tools … some disagree violently with that statement. The AI tools are quite […]
Tags: Artificial Intelligence · Communication · Computing · Tools · Writing
The Suggestion in the Form of a Question
June 9th, 2025 · No Comments
by Dwayne Phillips Like the TV game show Jeopardy, lets make suggestions in the form of a question. The TV show Jeopardy always had the answer in the form of a question. This always seemed silly to me, but the show was and still is successful, so what do I know about TV game show […]
Tags: Communication · Ideas · Leadership · Learning · Questions · Teaching · Thinking
Writing at Pulp Speed
June 2nd, 2025 · No Comments
by Dwayne Phillips I have been able to write drafts faster and with much higher quality than other writers I know. I have, unknowingly, been writing at “pulp speed.” I stumbled across this concept of writing at pulp speed recently. It came from a blog post by Dean Wesley Smith. Back in the old days […]
Tags: Communication · Education · History · Journal · Learning · Stories · Writing
Would Someone Please Explain “Architecture” to Me
May 12th, 2025 · No Comments
by Dwayne Phillips I suppose I am several generations behind in the lingo of my profession. Is it too much to ask people to speak English or at least define their terms? I read this recently, “Get the architecture right, then the details.” Hmm, sounds like in that case “architecture” means the “high-level design.” But […]
Tags: Clarity · Communication · Design · Thinking · Vocabulary · Word
Feedback: Do You Mean?
April 17th, 2025 · No Comments
by Dwayne Phillips A simple tool for providing feedback to a writer. “Mary had a little lamb.” The above five-word phrase can be said at least ten different ways. It can be assigned at least ten different meanings. Which one did the writer intend? Now we come to providing feedback to a writer. Ask, “Do […]
Tags: Agreement · Clarity · Communication · Learning · Writing
Whatcha’ doin’?
April 10th, 2025 · No Comments
by Dwayne Phillips This is a simple, two-word question. It is fundamental if someone is paying for my time. What is all the fuss about? In the news recently, I find that a new advisor to a new executive asked all the employees to answer the basic question that is the title of this post. […]
Tags: Accountability · Communication · Government · Management · Questions · Work
The Name Doesn’t Make Sense, But
April 3rd, 2025 · No Comments
by Dwayne Phillips Much of the jargon we use doesn’t make sense. If we didn’t use the nonsense, no one would understand us. We use jargon. I work in computers, and we are one of the worst offenders of jargon in communication. The jargon is nonsense. If I used real words, however, no one would […]
Tags: Authentic · Clarity · Communication · Vocabulary · Word · Writing
Yeah, But
March 27th, 2025 · No Comments
by Dwayne Phillips This is a practice I recommend for non-fiction writing—especially writing where the writer is attempting to teach good practices. I have written books and dozens of articles and other things recommending good practices. If you want to accomplish such and such, do this and that and the other thing. And then I […]
Tags: Alternatives · Communication · Concepts · Consulting · Expertise · Knowledge · Writing