by Dwayne Phillips I learned a problem-solving method when I was a sophomore in college (in the previous millenium). It still works. I have a problem today at work. I have no idea what to do. Let’s fall back in time to my second year of calculus in college. The professor told us something like: […]
Solving Problems – A Review
September 12th, 2011 · No Comments
Tags: People · Problems · Process
Unrelated Indicators
September 5th, 2011 · No Comments
by Dwayne Phillips People off tip off what they are about to do (pick up the remote control and you are about to watch television). There are other tip offs or indicators that are not so obvious. I was sitting in a meeting a few weeks back. I put on my $1 reading glasses and […]
Tags: Observation · People
Joys and Problems on Projects
August 22nd, 2011 · No Comments
by Dwayne Phillips One of my personal heuristics about projects is that on a good project, all the challenges come from technology and all the joys come from people. Bad project are the other way around. A year or so ago I found myself in a conversation with a woman who was starting a technology […]
Tags: Management · People
What do the Waitresses Eat?
August 8th, 2011 · No Comments
by Dwayne Phillips Yet another example of someone not eating their own dog food. My wife and I went “out of town” for a day for our anniversary this weekend. We ate dinner in Front Royal, Virginia. We like that town. We ate at a local restaurant – locally owned and operated. It was a […]
Tags: People · Wikipedia · Work
Competent, Straightforward, and Candid
July 4th, 2011 · No Comments
by Dwayne Phillips I have met a few people who I describe as competent, straightforward, and candid. I like them. I also find that most people are off balance around them. I describe my current boss as competent straightforward candid I have worked for a few people in my life who had these same characteristics. […]
Tags: Communication · Expectations · People
Inflicting Advice
June 23rd, 2011 · No Comments
by Dwayne Phillips Advice is welcome and often heeded in one circumstance: when it is requested. Freely giving advice to the non-requesting tends only to waste energy, time, and emotions. Consultant, author, and friend Jerry Weinberg has written (something like) Most people interpret attempts help as attempts to interfere. This is true for 98.6% of […]
Tags: Communication · Culture · Expectations · People
Unspoken Messages
June 9th, 2011 · No Comments
by Dwayne Phillips Sometimes no one will talk to me. There is a big message in the silence. All I have to do is find it. I asked for input, but no one said anything. I’ve heard that a few thousand times. The person is open for advice, criticism, anything from anyone. They are met […]
Tags: Communication · People
Identity Rules
June 6th, 2011 · No Comments
by Dwayne Phillips An identity rule is something that I must have or must do or must be to maintain my identity. If you violate an identity rules, you lose your identity. People have rules, I know I have my own rules. Have you ever tied the shoe laces of another adult? That would be […]
Tags: Culture · Differences · Expectations · General Systems Thinking · People
Learning How to be Smarter
March 17th, 2011 · No Comments
by Dwayne Phillips. I have multiplied my “smartness” in the last couple of decades due to techniques I learned from two peolple. I always wanted to be smart. Then I wanted to be smarter than that. I guess I am still working at being smarter. I recently switched to paying for Starbucks coffee using an […]
Tags: Differences · General Systems Thinking · Learning · People · Thinking
The Law of the Average fill-in-the-blank-noun-for-a-person
February 21st, 2011 · No Comments
by Dwayne Phillips Contrary to the Lake Wobegon Effect, the average fill-in-the-blank-noun-for-a-person is average. Something I recently realized: The average fill-in-the-blank-noun-for-a-person is average. Here are some examples: The average doctor is average The average teacher is average The average writer is average The average engineer is average and so on. This all contradicts the Lake […]
Tags: Culture · Differences · Expectations · Ideas · Logic · People